Night Concierge

saha; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading provider of supported housing seeks a Night Concierge to support clients at Newhaven Foyer. The role focuses on building trust, delivering quality service, and empowering vulnerable individuals. In return, employees receive attractive benefits including bonuses, generous leave, and ongoing development opportunities.

Benefits

£100 start bonus

£250 at 6 months

£250 at 12 months

26 days annual leave

Extra day off on birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for financial emergencies

Occupational sick pay

Qualifications

• Experience working with homeless or vulnerable individuals.
• Strong communication skills and ability to handle difficult situations.
• Confidence in building professional relationships.

Responsibilities

• Build trust and communicate effectively with clients.
• Provide up-to-date information and support.
• Participate in personal development and training.

Skills

Communication

Resilience

Empowering others

Knowledge of community resources

Job description

About The Role

Exciting opportunity for a Night Concierge based in our supported housing service at Newhaven Foyer

At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Night Concierge you will need to:

• Get to know and build the trust of our clients
• To acquire and provide up to date and accurate information relating to clients and the service as a whole.
• To undertake any necessary training/personal development identified by the Line Manager.
• To contribute the Key Performance Indicators set for Self, Scheme, and the wider association.

In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About You

A Night Concierge will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.

You will need to :

• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,
• Understand or learn about community resources and organisations that can help our clients

About Us

A registered social landlord andone of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.