NHS Complaints & Patient Care Officer

SmartRecruiters, Inc.; Portsmouth; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site nursery

Beach hut access

Wellness centre (gym & pool)

Staff networks: LGBTQ, Race Equality,

Job summary

Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust are seeking a capable complaints and administrative coordinator. You will handle patient queries, support the complaints team, and maintain Datix records while helping meet deadlines and improve service delivery.

The role focuses on patient care, accurate reporting, and collaboration with NHS staff across sites. Full-time permanent contract with 37.5 hours per week.

Qualifications

• GCSE level (or equivalent).
• NVQ Customer Services (Level 3).
• Proficient in Microsoft Office, Excel and databases.

Responsibilities

• Provide excellent customer care support to patients and relatives who have raised concerns about the treatment provided at the Trust.
• Work as part of the complaints handling team to meet statutory deadlines.
• Maintain Datix database, scanning and photocopying.

Skills

Excellent communication skills

Customer service

Time management

Problem solving

Diplomacy

Education

GCSE level (or equivalent)

NVQ Customer Services (Level 3)

Tools

Microsoft Office

Excel

Databases

Job description

Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust are seeking a capable complaints and administrative coordinator. You will handle patient queries, support the complaints team, and maintain Datix records while helping meet deadlines and improve service delivery.

The role focuses on patient care, accurate reporting, and collaboration with NHS staff across sites. Full-time permanent contract with 37.5 hours per week.