Patient Complaints & PALS Coordinator

Iwt Phu Single Corporate Service; Plymouth; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site Nursery

Wellness Centre

Gym access

Staff networks

Job summary

The NHS is seeking a proactive team member to support patient and relative concerns and manage complaints with accuracy. You will assist the complaints team, maintain Datix records, and prepare reports while liaising with external bodies and MPs as needed.

Experience in NHS or social care environments, with strong communication skills and attention to detail, is essential for success in this role.

Qualifications

• Educated to GCSE level (or equivalent).
• NVQ Customer Services (Level 3).
• Proficient in Microsoft Office and databases.

Responsibilities

• Provide excellent customer care support to patients and relatives with complaints.
• Work with the Chief Executive to meet statutory complaints deadlines.
• Provide admin support: Datix, scanning, photocopying.
• Advise patients and stakeholders on formal complaints and PALS concerns.
• Assist in producing timely reports and identifying trends in complaints.
• Handle telephone and email enquiries for visitors and staff.

Skills

Customer service

Communication

Attention to detail

Time management

Education

GCSE level

NVQ 3 Customer Services

Tools

Microsoft Office

Datix

Job description

The NHS is seeking a proactive team member to support patient and relative concerns and manage complaints with accuracy. You will assist the complaints team, maintain Datix records, and prepare reports while liaising with external bodies and MPs as needed.

Experience in NHS or social care environments, with strong communication skills and attention to detail, is essential for success in this role.