NHS 111 Health Advisor - Part-Time

Practice Plus Group; Dorking; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is looking for a compassionate NHS 111 Health Advisor to join their dedicated team in Dorking. This part-time role involves managing calls from patients, using the innovative NHS Pathways system to assess needs and direct them to appropriate care. With a commitment to training and development, you will gain valuable skills in a supportive environment while making a real difference in people's lives. Enjoy flexible hours, competitive pay rates, and a comprehensive benefits package, all while working for an organization passionate about delivering excellent healthcare.

Benefits

25 days annual leave

Pension scheme

Life assurance

Cycle to work scheme

Retail discounts

Employee assistance program

Qualifications

• GCSE/Functional English and Maths required.
• Excellent listening and communication skills are essential.

Responsibilities

• Manage calls from patients and healthcare professionals.
• Direct patients to appropriate services using the Pathways system.

Skills

Listening Skills

Communication Skills

IT Skills

Keyboard Skills

Education

GCSE/Functional English

GCSE/Functional Maths

Tools

NHS Pathways

Job description

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Job Summary

NHS 111 Health Advisor - located onsite in Dorking, Surrey.

Ever wanted to play your part in an exciting service that really makes a difference to everyone's lives? As a key member of our team in Dorking, you'll be doing just that. This is your chance to train to be a Health Advisor in our 111 call centre handling calls from members of the public. You'll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you'll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends. Currently, we can only offer 24 hours per week to cover our core shifts over the weekend, mornings, and evenings when patients most need us.

The extensive fully paid training equips you with valuable skills and includes assessments. We have full-time courses available Mon - Fri (9am-5pm) for 4 weeks. Upcoming available start dates are:

• Monday 19th May 2025 - Full Time
• Monday 23rd June 2025 - Full time

After training, you can join the team part-time for 24 hours per week on your approved shift pattern.

Main duties of the job

• Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
• Direct patients to the service suitable for their needs, using the Pathways system
• Capture patient information using computer systems
• Communicate effectively and empathetically in a healthcare environment with patients and colleagues

What you will get

• Pay: £12.21 p/h daytime and during training (07:00-23:00)
• £15.18 p/h contractual night rate (23:00-24:00)
• £15.71 p/h weekends (18:00 Friday - midnight; any hours on Saturday or Sunday)
• 25 days annual leave, increasing with service up to 28 days + bank holidays
• Great job security, flexible hours whenever possible, and support for career progression into coaching, training, and management roles
• Practice Plus Group benefits including pension scheme, life assurance, cycle to work scheme, retail discounts, and employee assistance program for you and your family

What You Will Need

• GCSE/Functional English and Maths
• Excellent listening and communication skills, IT and keyboard skills, previous experience working and communicating with the public
• A passion for helping others, with the ability to learn new skills and thrive in a supportive team

About Us

Practice Plus Group is passionate about great healthcare. We believe everyone should access excellent care, whether via the NHS or privately. Our expertise spans surgery, diagnostics, general practice, offender health, and urgent care, with services nationwide. We are committed to developing innovative ways to support health and wellbeing. Joining us means having a career, not just a job. We support your growth and career aspirations, offering a competitive package and promoting work-life balance. For more information, contact Natalie at [e-mail]. Employment is subject to references and a DBS check. We are an equal opportunity employer.