NHS 111 Health Advisor

Practice Plus Group; Dorking; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking dedicated Health Advisors to join their 111 team in Dorking. This role offers the chance to make a meaningful impact by assisting individuals with urgent health concerns. You will receive comprehensive training and ongoing support to excel in your position, ensuring patients get the care they need. Enjoy competitive pay, flexible working arrangements, and a variety of benefits that promote your well-being and career growth. If you're passionate about helping others and thrive in a supportive environment, this opportunity is perfect for you.

Benefits

33 days annual leave

Company pension scheme

Life assurance

Cycle to work scheme

Retail discounts

Employee assistance programme

Healthcare Hero Awards

Recognition prizes

Social events

Options for overtime

Qualifications

• GCSE/Functional Skills in English and Maths at Grade C or above.
• Excellent listening and communication skills with public.

Responsibilities

• Managing calls from patients and healthcare professionals.
• Providing advice and support on accessing local services.
• Dealing with distressing and emergency situations.

Skills

Listening Skills

Communication Skills

IT and Keyboard Skills

Public Interaction

Education

GCSE in English

GCSE in Maths

Job description

Full Job Description

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor - located onsite in Dorking, Surrey

Ever wanted to play your part in an exciting service that really makes a difference in everyone’s lives? As a key member of our 111 team in Dorking, you’ll be doing just that.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing, or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends. Currently, we can only offer 24 hours per week to cover our core shifts over the weekend, mornings, and evenings — to assist patients when they most need us.

The extensive training equips you with valuable skills and includes assessments. We are offering fully paid training courses on a full-time basis, Monday-Friday (9am-5pm) for 4 weeks. We also offer part-time courses running Tuesday, Wednesday, Thursday evenings (6pm-9:30pm) and Saturday-Sunday (9am-5pm) for 6 weeks. You must attend every training day. This is followed by a further eight weeks of support before you are signed off to work on your own.

Upcoming available start dates are:

• Monday 19th May 2025 - Full Time
• Monday 23rd June 2025 - Full Time

Once you’ve completed your training, you can join the team part-time (or full-time as explained above) on your pre-approved shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends, so you should expect to work at these times, plus some bank holidays, which may include Christmas.

As part of 111, you will be the first point of contact for members of the public with a 24-hour urgent but non-emergency health concern, providing advice and signposting assistance to onward care utilizing the NHS Pathways triage system.

Your responsibilities will include:

• Managing calls from patients and healthcare professionals
• Using computer systems to capture patient information
• Communicating effectively in a healthcare environment with colleagues and callers
• Providing advice and support on accessing local services such as general practice, dentists, pharmacies, and other healthcare services
• Transferring calls to our clinical assessment services, which are on hand 24/7 to provide expert advice, assessment, and support
• Supporting patients with medication queries, with immediate support from a pharmacist
• Dealing with distressing and emergency situations

What you will get:

• £12.21 per hour – daytime and during training (07:00-23:00)
• £15.18 per hour – contractual night rate (23:00-24:00)
• £15.71 per hour – additional pay enhancements when working between 18:00 Friday and midnight, and on Saturday or Sunday. Please note, the weekend rate is guaranteed but not contractual; it is an incentive for working unsociable hours.
• 33 days annual leave, including bank holidays
• Great job security, flexibility over hours (whenever possible), and full support for ongoing career progression into coaching, training, and management roles
• PracticePlus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family
• Benefits from the Integrated Urgent Care team, including Healthcare Hero Awards, recognition prizes, themed occasions, charity days, social events, and options for overtime to boost earnings

What you will need:

• GCSE/Functional Skills in English and Maths at Grade C or above (or equivalent)
• Excellent listening and communication skills, ideally with IT and keyboard skills, and some previous experience working and communicating with the public
• A genuine passion for helping others, with the ability to learn new skills and thrive in a fun, friendly, well-supported team

Practice Plus Group is passionate about great healthcare. We believe anyone should be able to access excellent care, whether via the NHS or privately. Our expertise spans surgery, diagnostics, general practice, offender health, and urgent care, with a broad range of services nationwide. We are committed to developing new ways to support the nation’s health, helping patients maximize wellbeing and live life to the fullest.

Joining the Practice Plus Group means building a career, not just having a job. We support your growth and help you develop your career path. We aim to keep our team motivated and rewarded with a competitive pay and benefits package, and we value a healthy work-life balance by offering flexible working arrangements.

If you'd like to learn more, please contact Natalie.

Please note, offers of employment are subject to satisfactory references and a DBS check.

Practice Plus Group is an equal opportunity employer and is committed to creating a diverse environment.