NHS 111 Health Advisor Full Time - Milton Keynes

NHS; Milton Keynes; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare service in Milton Keynes is seeking a dedicated NHS 111 Health Advisor. This role involves managing diverse patient calls, providing essential support in a fast-paced environment, and requires no medical background. Comprehensive training is provided, and a competitive hourly rate is offered, along with various NHS benefits.

Benefits

27 days holiday plus bank holidays

NHS pension scheme

Free parking

Discounts

Qualifications

• Good all-round education or equivalent experience.
• NHS Pathways Trained.

Responsibilities

• Calm individuals in mental health crises and provide assistance.
• Handle a variety of patient calls, ensuring efficient service.
• Participate in a structured recruitment process with assessments.

Skills

Customer Service

Communication

Problem Solving

Education

GCSEs at grade 4 or above including English

Job description

Go back South Central Ambulance Service NHS Foundation Trust

NHS 111 Health Advisor Full Time - Milton Keynes

This job is now closed

Job summary

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

• Would you be able to calm someone having a mental health crisis?
• Would you be able to help a parent whose child has fallen and banged their head?
• Could you deal with helping somebody with a sore throat or toothache?
• Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.

Please note: This is an office-based role in our Milton Keynes office; home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.

Note: Staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at-risk status (see Organisational Change Procedure and Redeployment).

Main duties of the job

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team at SCAS, playing an important role in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this repeatedly, we want to hear from you!

We offer a full 6-week training program including NHS Pathways, the clinical assessment tool we use. After training, you will have the skills to assess patient needs and provide the best care.

About us

Why work for SCAS?

We offer a competitive hourly rate of £12.59 per hour, with additional unsocial allowances:

• All day Saturday (midnight to midnight) and any weekday after 8pm and before 6am: Time plus 35% (Currently £16.99/hr)
• All day Sunday and public holidays (midnight to midnight): Time plus 69% (Currently £21.27/hr)

This is in addition to other NHS benefits, including 27 days holiday plus bank holidays (rising to 33 days), NHS pension scheme, discounts, free parking, and more.

Part-time and full-time hours are available on a rota basis.

Job responsibilities

The Recruitment Process

The process includes three stages:

1. Online application form explaining how you meet the criteria, with additional info on relevant experience.
2. Assessment session to gauge listening, understanding, critical thinking, and problem-solving skills (requires webcam and keyboard).
3. Online interview discussing your skills and experience, and providing role insights.

Qualifications and Training

• Good all-round education (e.g., 2 GCSEs at grade 4 or above including English), or equivalent experience.
• NHS Pathways Trained.

Knowledge and Experience

• Experience in customer or patient services, dealing with the public.
• Experience with computerised systems and telephony.
• Work in a call centre environment.
• Geographical knowledge of the area.
• Experience of rotating shifts.
• Previous voluntary or health sector experience.
• Patient care experience.
• Knowledge of first aid and/or anatomy.

For full details, see the Job Description and Person Specification links.

Disability support

Queries regarding disability and recruitment can be directed to [e-mail].

Note: The employer may close the campaign earlier than the advertised date.

Person Specification

Qualifications

• Good education or equivalent experience.
• NHS Pathways Trained.

Knowledge

• Experience in customer/patient services, dealing with the public.
• Experience with computerised systems and telephony.
• Experience in a call centre.
• Geographical knowledge of the area.
• Shift work experience.
• Experience in voluntary or health sectors.
• Patient care experience.
• Knowledge of first aid and/or anatomy.

Disclosure and Barring Service Check

This role is subject to a DBS check, in accordance with the Rehabilitation of Offenders Act 1974.

Employer

South Central Ambulance Service NHS Foundation Trust