NHS 111 Health Advisor Part Time - Milton Keynes

NHS; Milton Keynes; On-site; GBP 24,000 - 26,000; Part time

Job summary

An established healthcare provider is seeking dedicated individuals for a dynamic role in patient services. This position involves managing a diverse range of calls, from assisting individuals in mental health crises to providing guidance for minor health issues. The ideal candidate will possess strong customer service and communication skills, and thrive in a fast-paced environment. With a commitment to professional development and a supportive team culture, this role offers an exciting opportunity to make a real difference in the community. Join a reputable organization that values your contribution and offers comprehensive training and benefits.

Benefits

27 days holiday plus bank holidays

NHS pension scheme

Employee assistance program

Free car parking

Access to discounts at over 200 stores

Full training and courses available

Occupational Health support

Qualifications

• Good all-round education or equivalent experience required.
• NHS Pathways trained candidates preferred.

Responsibilities

• Handle a variety of calls related to health concerns and emergencies.
• Provide support during mental health crises and other urgent situations.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Critical Thinking Skills

Education

2 GCSEs at grade 4 or above including English

Tools

Computerised Systems

Telephone Communication

Job description

South Central Ambulance Service NHS Foundation Trust

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

• Would you be able to calm someone having a mental health crisis?
• Would you be able to help a parent whose child has fallen and banged their head?
• Could you deal with helping somebody with a sore throat or toothache?
• Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

This is an office based role in our Milton Keynes office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.

Main duties of the job

Why work for SCAS?

We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances:

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £15.80 per hour)

All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £19.77 per hour)

This is on top of all the other fantastic benefits of working for the NHS:

• 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
• Enrolment into the NHS pension scheme
• Access to many discounts including supermarkets, car lease, holidays, restaurants and more!
• Part Time Hours and Full time Hours available (Rota Basis)
• Free car parking
• Employee assistance program

About us

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200+ stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application: online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session: an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview: an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

• Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• For safeguarding reasons, this role is only open to people aged over 18 years of age
• NHS Pathways Trained

Knowledge and Experience

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using a computerised system
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust

£24,071 to £25,674 a year Pro rata, per annum