New Technology Specialist

Johnson & Johnson Services; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Johnson & Johnson MedTech is seeking an NTS to drive new technology sales in electrophysiology, focusing on clinical education and expert case support (3-5 days a week in the field). You will provide expert technical and clinical support to labs, lead external evaluations and LMRs, develop launch plans, train clinical staff, and collaborate with account managers to accelerate NPI adoption.

This role requires 3+ years in electrophysiology, strong presentation and collaboration skills, and comfort

Qualifications

• Experience providing expert clinical education to customers.
• Ability to articulate clinical data clearly during in-servicing.
• Proven capability to support NPIs and LMR programs.
• Experience in electrophysiology preferred.

Responsibilities

• Provide expert technical and clinical support to electrophysiology labs.
• Lead external clinical evaluations, pilot studies and LMR programs.
• Create go-to-market strategies and launch plans for new products.
• Develop and deliver training for clinical staff, engineers, and sales teams.
• Coordinate clinical cases during launches and gather field feedback.

Skills

Clinical education

Technical support

Pre-sales

Stakeholder engagement

Presentation skills

Communication skills

Objection handling

Team leadership

Tools

BWI Connect

Axonify

Summit

Teams

Job description

Reporting to the Clinical Development Manager, the NTS' are responsible for new technology sales by focusing on clinical education and expert case support (3-5 days/week in the field).

• Providing expert technical and clinical support to electrophysiology labs and customers to accelerate New Product Introductions (NPIs) with CARTO products
• Demonstrate expert knowledge in all clinical data associated with NPIs and be able to clearly articulate this data to customers through education, in-servicing and objection handling.
• Lead the design, planning, and execution of external clinical evaluations, pilot studies, and limited market release (LMR) programs including site selection, protocol implementation, data capture, and post-evaluation analysis.
• Create go-to-market strategies for new product launches, including launch plans, success metrics, stakeholder engagement plans, and risk mitigation.
• Develop and deliver training programs (in-person and virtual) for clinical staff, engineers, and sales teams on new product features, workflows, and best practices.
• Act as the primary field liaison during LMRs and launches coordinate clinical cases, collect field feedback, troubleshoot technical/clinical issues, and ensure compliance with applicable regulatory requirements and company policies.
• Gather, synthesize, and communicate clinical and market feedback to product management, engineering, clinical affairs, and regulatory teams to inform product iterations and labelling.
• Support commercial teams with technical pre-sales activities, site evaluations, and value demonstrations to customers and key opinion leaders (KOLs).
• Partner with the Account Manager and Technical Specialist in the monthly business planning process and POD calls
• Lead by example in sharing best practice and success stories across the cluster and the region using available media (Teams, Newsletters, Town Halls).
• Attendance on product training (both face to face and virtual meeting, e.g. attendance to the "EMEA and UK NTS calls") and through ongoing self-learning utilising the on-line tools available (BWI Connect, Axonify, Summit).
  Minimum three years†experience in industry in Electrophysiology with evidence of independent case support to expert level.
• Consistent track record of success with minimum FM/FM for the last 2 years
• Passion, energy, ability to motivate and be followed by the team
• Strong Interpersonal and communication skills
• Strong objection handling skills
• Ability to work in a matrix environment.
• Confidence in providing formal presentations
• Growth mindset
• Demonstrate business acumen and customer-centric mentality
• Strong collaboration skills with colleagues and Teamwork facilitator
• Meticulous business planning and execution

Be part of the next frontier in electrophysiology. Transform patient outcomes. Lead innovation.

Required Skills: Preferred Skills: Communication, Customer Centricity, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Proactive Behavior, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Strategic Sales Planning, Sustainable Procurement, Vendor Selection

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

About Johnson & Johnson MedTech:

At Johnson & Johnson MedTech, we use our deep expertise in science and innovation to shape the future of health. Biosense Webster, part of the J&J MedTech family, is a global leader in the field of cardiac electrophysiology. We are committed to transforming the treatment of atrial fibrillation (AF) and other arrhythmias through innovative technology and meaningful partnerships with physicians and hospitals.