Technical Specialist (TS)

Johnson & Johnson Services; Wokingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Johnson & Johnson Services is seeking a highly motivated Technical Specialist to support the South UK region across the South Coast, Oxford and surrounding areas. You will partner with physicians and EP lab staff to deliver clinical excellence, education, and procedural expertise, driving adoption of CARTO technologies and EP solutions.

The role focuses on customer education, procedural support, and collaboration with sales and cross-functional teams to accelerate technology adoption and improve

Qualifications

• Extensive electrophysiology experience with mapping systems and catheter-based EP procedures.

Responsibilities

• Provide expert clinical and technical support during EP procedures using CARTO mapping system.

Skills

EP expertise

3D mapping experience

Clinical support

Customer education

Territory management

Tools

CARTO mapping system

ablation catheters

EP technologies

Job description

We are seeking a highly motivated Technical Specialist (TS) to support the South UK region within our Electrophysiology (EP) business covering the South Coast, Oxford and surrounding areas. The Technical Specialist (TS) is an established and productive field‑based individual contributor responsible for driving clinical excellence and supporting the adoption of Johnson & Johnson MedTech Electrophysiology technologies, including the CARTOâ"¢" 3 Mapping System, ablation catheters, and associated EP solutions. Working under moderate supervision, the Technical Specialist partners closely with physicians, electrophysiology lab staff, and commercial colleagues to deliver best‑in‑class clinical support, customer education, and procedural expertise. The role plays a critical part in helping customers improve patient outcomes while supporting the organisation's overall technical, clinical, and commercial strategy. The Technical Specialist applies practical electrophysiology and product knowledge to implement customer‑focused initiatives, accelerate technology adoption, and contribute to sustainable business growth within the assigned territory.

• Provide expert clinical and technical support during electrophysiology procedures using the CARTOâ"¢" Mapping System and associated technologies.
• Support mapping, navigation, and ablation procedures across a broad range of arrhythmias, including AF, SVT, AT, VT, and emerging technologies.
• Deliver high‑quality procedural support to ensure customer confidence, patient safety, and optimal clinical outcomes.
• Act as a trusted technical advisor to physicians, nurses, physiologists, and EP laboratory teams.
• Previous experience within EP and/or 3D mapping is highly desirable.

Technology Adoption & Business Growth

• Help establish and implement programmes and initiatives that drive adoption of CARTOâ"¢" technologies and support regional business objectives.
• Identify opportunities to increase utilisation of Johnson & Johnson technologies through customer education, procedural efficiencies, and clinical value creation.
• Contribute to account planning by providing technical expertise, customer insights, competitive intelligence, and procedural feedback.
• Support new product launches and market development initiatives to accelerate penetration of innovative technologies. Deliver product training, in‑services, workshops, and educational programmes for healthcare professionals.
• Maintain a strong understanding of electrophysiology fundamentals, clinical evidence, industry trends, and competitive technologies.
• Communicate product updates, clinical data, launch information, and best practices to customers and internal stakeholders.
• Coach and mentor less experienced colleagues on EP workflows, procedural support, and product knowledge.

Territory & Account Management

• Document and maintain customer account information and sales‑related activities within company systems.
• Support reporting and analysis to monitor account activity, customer engagement, and technology adoption.
• Collaborate closely with Sales Specialists, Regional Sales Managers, Clinical Leaders, and cross‑functional partners to achieve business objectives.
• Manage territory coverage effectively while maintaining a high level of customer‑facing activity.

Leadership & Credo

• Demonstrate Johnson & Johnson Credo values and Leadership Imperatives in all interactions.
• Foster collaboration, accountability, innovation, and customer‑centric decision‑making.
• Ensure compliance with all Healthcare Compliance, Quality, and business policies.

Be part of the next frontier in electrophysiology. Transform patient outcomes. Lead innovation.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that†s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.