New Store Opening Training Manager

This is Alexander Faraday Recruitment; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Alexander Faraday Recruitment is seeking a New Store Opening Training Manager for the UK region. You will lead training from preparation through to store launch, coordinating activity across franchisees, managers and frontline teams.

The role requires delivering hands-on training across operational procedures, health and safety, customer service, and retail systems, and you will act as the on-site representative. Driving Licence and willingness to travel are essential.

Qualifications

• Strong hospitality, contract catering, restaurant, coffee or multi-site operational background.
• Experience opening new stores or sites and training teams.
• Able to lead groups and communicate effectively with franchisees, store managers and frontline staff.
• Commercially minded, highly organized, self-motivated and able to solve problems independently.

Responsibilities

• Lead and coordinate new store opening activity from training through to launch.
• Deliver individual and group training to franchisees, managers and frontline teams.
• Train teams across operational procedures, health & safety, food safety, coffee, food preparation, customer service, cleaning, equipment and retail systems.
• Ensure products and service are delivered consistently to company and brand standards.
• Support franchisees with recruitment, preparation and operational setup.
• Check opening deliveries, stock and equipment and resolve issues before opening.
• Act as the company's key representative on site, confidently managing problems and making decisions without constant supervision.
• Build effective relationships with franchisees, store managers, suppliers, Operations and Head Office.
• Provide hands-on support during and after store openings before ultimately handing the site over to Operations.
• Identify opportunities to improve operational processes and training.

Job description

New Store Opening Training Manager

This is a regional role.

Key responsibilities

• Lead and coordinate new store opening activity from training through to launch.
• Deliver individual and group training to franchisees, managers and frontline teams.
• Train teams across operational procedures, health & safety, food safety, coffee, food preparation, customer service, cleaning, equipment and retail systems.
• Ensure products and service are delivered consistently to company and brand standards.
• Support franchisees with recruitment, preparation and operational setup.
• Check opening deliveries, stock and equipment and resolve issues before opening.
• Act as the company's key representative on site, confidently managing problems and making decisions without constant supervision.
• Build effective relationships with franchisees, store managers, suppliers, Operations and Head Office.
• Provide hands-on support during and after store openings before ultimately handing the site over to Operations.
• Identify opportunities to improve operational processes and training.

About you

We are looking for someone with a strong hospitality, contract catering, restaurant, coffee or multi-site operational background, ideally with experience of opening new stores or sites and training teams. You will need to be confident leading groups, comfortable being the sole company representative on site and able to communicate effectively with everyone from new-entry baristas through to experienced Store Managers and Franchisees. You should be commercially minded, highly organised, self-motivated and confident solving problems independently. Strong emotional intelligence, integrity and reliability are important, as is the flexibility to work early starts, weekends and variable hours when required.

Full UK driving licence and willingness to travel extensively are essential.

This is an excellent opportunity for someone who wants to take a hands-on operational role with genuine scope to develop towards an Operations Manager position as the business continues to grow.

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