New Store Opening - Customer Assistant - Food - Richmond

Marks and Spencer; Richmond, Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace and embracing store transformation.

You’ll use Sparks and in-store devices to enhance customer experience, stay high-energy during busy periods, and work across store areas with flexibility and teamwork.

Qualifications

• Frontline customer-focused role in a busy store.
• Strong communication and rapport-building with customers.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Assist customers on the shop floor and answer product questions.
• Recommend and sell Food products to meet customer needs.
• Use Sparks and in-store devices to enhance the shopping experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

Sparks

Job description

All the details

Work Pattern
Week 1
Sunday: 12:30 - 20:30
Thursday: 12:30 - 20:30
Saturday: 12:30 - 20:30

Week 2
Sunday: 10:00 - 18:00
Thursday: 12:30 - 20:30
Saturday: 12:30 - 20:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?