New Partner Experience Advisor - French Speaking (NPX Team) - LE

Deliveroo; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Deliveroo in Manchester is expanding its Restaurant Onboarding Team to engage with new restaurant partners joining Deliveroo. You’ll help them understand the onboarding process, answer questions, and provide a high level of service as they start.

As a New Partner Experience Advisor you’ll be on the phone, coordinating with launch, sales, and account managers, meeting tight turnaround times and KPI targets. This hybrid role reports to the Restaurant Launch Team Leader and offers an opportunity to

Qualifications

• Native or fluent in French and English.
• Strong phone presence and communication skills.
• IT literate and keeps systems up to date.

Responsibilities

• On the phone, help new restaurant partners get set up to start taking orders.
• Coordinate with launch, sales and account managers; be the face of Deliveroo for partners.
• Maintain daily call plans to achieve goals and hit KPIs.

Skills

French & English

Phone presence

IT literacy

Team player

Professional development

Job description

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Job Level

- LE

Hiring Manager

- Roches Dogba / Lauren Hallworth

The Role

We are expanding our Restaurant Onboarding Team to engage with all of our new restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams

As a New Partner Experience Advisor you'll be supporting new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally provide a high level of service as they require it.

You’ll be working to tight turnaround times, using skills to navigate requests from restaurants across the country. This will be a hybrid position after passing probation, and you will report to your Restaurant Launch Team Leader.

What You Will Do

You’ll be on the phone, helping our new restaurants partners get set up and ready to start taking orders

• Working with the launch team, the sales team, and our account managers, you'll be the face of Deliveroo for all of our newest partners
• You'll be ready to take on challenging KPI's, whilst maintaining excellent customer service
• You'll need to be organised, to maintain daily call plans to achieve your goals

What You'll Need To Be Successful

• Native or fluent in French + English
• The confidence to make regular calls and a strong phone presence
• Be IT literate and keep our systems up to date with all relevant information
• You'll work as part of a small team so be a good team player, and be someone others want to work with
• Commitment to professional development
• It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with and a positive influence on other

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.

Benefits And Diversity

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!