New Member & Sales Host

Global Sports Jobs Limited; Salford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave + Celebration Day

The Peoples Pension

Complimentary Virgin Active membership

Discounts across Virgin Active

Virgin Family discounts

20% off KAUAI at clubs

Salary Finance access

Health Heroes counselling (6 sessions)

Dexters corporate letting services

ePoints discounts

Brand opportunity in wellness

Job summary

Virgin Active is seeking a dedicated team member to drive membership sales and deliver stellar onboarding experiences. You will welcome new members, guide their first 90 days, and ensure a premium, values-driven journey across classes, PT and club services.

Join a dynamic Acquisitions team focused on customer care, hospitality, and long-term engagement, while maintaining brand standards and delivering exceptional experiences.

Qualifications

• A strong passion for people, wellness and meaningful connection.
• Ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills – warm, confident and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends and club events.

Responsibilities

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Collaborate with instructors, trainers and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Skills

People skills

Target driven

Communication

Organisational

Hospitality

Flexibility

Job description

About the Role

This role sits within Virgin Active's Acquisitions team and is focused on inspiring people to begin their wellness journey. The post holder is responsible for delivering an exceptional sales and onboarding experience and for ensuring every new member feels welcomed, valued and supported through their first 90 days. They act as the first impression of the club and play a core part in building long-term member relationships.

Key Responsibilities

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Required Experience & Qualifications

• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills – warm, confident, and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

Preferred Skills

• Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).

Benefits & Perks

• 33 days (including bank holidays) annual leave, plus a Celebration Day.
• Access to The Peoples Pension, with contributions at 3%.
• Complimentary Virgin Active membership for the employee and a buddy, plus free membership for children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Access to the Virgin Family, including discounts with Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.
• Access to the Health Heroes employer assistance programme, including 6 free counselling sessions.
• Complimentary corporate letting services through Dexters, meaning no tenant charges.
• Access to ePoints, offering online discounts to retailers.
• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.