New Member & Sales Host

Global Sports Jobs Limited; Chelmsford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Virgin Active membership for you and a

25+ holidays incl. bank holidays

Pension contributions (3%)

Discounts on PT sessions

Career development opportunities

Access to member community

Job summary

Virgin Active UK is seeking a personable Membership Sales & Onboarding Coordinator to inspire newcomers on their wellness journey. You will deliver an outstanding sales and onboarding experience, ensuring every new member feels welcomed, valued and supported throughout their first 90 days.

This role forms the first impression of the club and helps build long‑term member relationships. Responsibilities include meeting targets, delivering value‑led tours, driving CRM follow-up, guiding members

Qualifications

• Passion for people, wellness and meaningful connection.
• Ability to meet and exceed targets while delivering premium experience.
• Excellent communication and interpersonal skills; warm, confident, engaging.
• Strong organisation with attention to detail and follow-through.
• Proactive, positive attitude with hospitality mindset.
• Flexibility to work early mornings, evenings, weekends and events.

Responsibilities

• Take ownership of membership sales targets and contribute to club growth.
• Engage prospects with empathy, delivering value-led tours.
• Drive self-generated leads and maintain CRM follow-up.
• Welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days with regular engagement.
• Collaborate with instructors and club teams for a seamless experience.
• Maintain high standards of administration, time management and communication.
• Uphold Virgin Active brand standards across all interactions.

Skills

People skills

Wellness enthusiasm

Target achievement

Communication

Organisational skills

Hospitality

Flexibility

Job description

About the Role

This role sits within the Acquisitions team and is responsible for inspiring people to begin their wellness journey. The role delivers an exceptional sales and onboarding experience, ensuring every new member feels welcomed, valued and supported through their first 90 days. The role is the first impression of the club and a core part of building long‑term member relationships.

Key Responsibilities

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value‑led tours based on their goals and motivations.
• Drive self‑generated leads and maintain consistent follow‑up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Required Experience & Qualifications

• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills – warm, confident, and engaging.
• Strong organisational skills with attention to detail and follow‑through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

Preferred Skills

• Previous experience in sales, hospitality, wellness, or customer‑facing environments (desirable).

Workplace

Full time, 40 hours per week

Benefits & Perks

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry‑leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days (including bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.