New Homes Customer Experience Coordinator

CALA Homes; Wooburn Green; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

34 days holiday

Private healthcare

Pension contributions

ULEV car scheme

Employee Assistance Programme

Retail discounts

Job summary

The Cala Group is seeking a Customer Service Coordinator to support a high-quality customer experience after handover of new homes. You will coordinate remedial works, manage a high caseload, and act as the primary link between customers, contractors and internal teams.

Responsibilities include handling customer enquiries, maintaining CRM records, coordinating handover-related works, and ensuring timely resolution in a busy, customer-facing role within a major UK housebuilder.

Qualifications

• Experience of delivering excellent customer service in a fast-paced environment.
• Strong coordination, administrative and organisational skills, with the ability to prioritise a high workload.
• Ability to work under pressure with minimal supervision.
• Excellent interpersonal skills with confidence handling difficult customer interactions and complaints.

Responsibilities

• Acting as a key point of contact for customers, responding to calls and enquiries.
• Coordinating remedial works by liaising with purchasers, contractors and suppliers.
• Managing customer cases end-to-end and ensuring remedial items are progressed and closed.
• Maintaining accurate and up-to-date records on the customer CRM system.
• Coordinating works identified at handover meetings and ensuring timely completion.

Skills

Customer service

Coordination

Organisational skills

Communication

English GCSE

Education

GCSE English

Job description

The Cala Group is seeking a Customer Service Coordinator to support a high-quality customer experience after handover of new homes. You will coordinate remedial works, manage a high caseload, and act as the primary link between customers, contractors and internal teams.

Responsibilities include handling customer enquiries, maintaining CRM records, coordinating handover-related works, and ensuring timely resolution in a busy, customer-facing role within a major UK housebuilder.