New Build Conveyancing Operations Lead

Herrington Carmichael LLP; Farnborough; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Department Manager Bonus Scheme

Car parking

Pension

Private Medical Insurance

Enhanced Maternity & Paternity Pay

25 Days Annual Leave

Career learning and growth

Job summary

Herrington Carmichael LLP is seeking a proactive and highly organised Operations Manager to support the New Build Conveyancing department. You will work closely with the Head of Department to streamline administration, oversee secretarial support, and drive improvements that eliminate inefficiencies and ensure excellence.

The role offers a collaborative culture focused on strategic initiatives, client experience, and professional development.

Qualifications

• Proven experience in managerial, executive assistant, or operations roles in professional services.
• Experience managing administrative or secretarial teams.
• Exceptional organisational and communication skills.
• Proactive mindset with a passion for improving systems and processes.
• Strong interpersonal skills and discretion in handling sensitive matters.

Responsibilities

• Executive Support: manage the Head of Department's diary, coordinate meetings, prepare agendas and minutes.
• Operational Oversight: guide admin procedures, ensure compliance and consistency.
• Legal Secretary Team Management: lead the legal secretary team, balance workload, support development.
• Process Improvement: identify inefficiencies and implement solutions to improve workflow.
• Client Experience: support resolution of client complaints with professionalism and discretion.
• Financial Coordination: liaise with Fee Earners and Accounts for billing, forecasts and debt management.
• Team Leadership: chair admin meetings, report feedback to the HOD, foster continuous improvement.
• Business Development: work with HOD and Relationship Manager to drive BD initiatives.
• Compliance & Auditing: conduct file audits to ensure standards are met.
• Project Management: lead departmental projects and strategic initiatives.
• General Support: provide holiday cover and ad hoc admin support.

Skills

Managerial experience

Operations management

Executive support

Organisational skills

Communication skills

Discretion

Job description

Herrington Carmichael LLP is seeking a proactive and highly organised Operations Manager to support the New Build Conveyancing department. You will work closely with the Head of Department to streamline administration, oversee secretarial support, and drive improvements that eliminate inefficiencies and ensure excellence.

The role offers a collaborative culture focused on strategic initiatives, client experience, and professional development.