New Build Aftercare Assistant

LOVELL PARTNERSHIPS LIMITED; Manchester; On-site; GBP 29,000; Part time

Job summary

A major housing provider in Manchester is seeking an Administrative Support role to assist the Aftercare Team. This part-time position involves managing communications, customer inquiries, and CRM updates while supporting various administrative tasks. The ideal candidate will have strong organizational skills, experience in customer-facing roles, and proficiency in Microsoft Office. The position offers a salary of £28,200 per year for 20 hours per week across weekdays.

Qualifications

• Experience in administrative, customer-facing roles.
• Proficient in Microsoft Office and knowledge of CRM systems.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate meetings and documentation.
• Manage administration tasks for warranty claims.
• Maintain relationships with internal and external stakeholders.
• Assist with customer enquiries and complaints.
• Support financial processes including purchase orders.
• Monitor feedback and contribute to process improvements.

Skills

Organisational abilities

Multitasking

Verbal communication

Written communication

Problem-solving

Customer service orientation

Tools

Microsoft Office

Microsoft Dynamics

Job description

Overview

Provide comprehensive administrative support to the Aftercare Team, including managing communications, data entry, and CRM updates.

We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affo...

Responsibilities

• Coordinate meetings, documentation, and minute-taking for internal teams, external partners, and Developer performance reviews.
• Take ownership of administration tasks related to the defects liability period and warranty claims.
• Maintain strong relationships with internal departments and external stakeholders to ensure smooth processes and excellent customer service.
• Assist with customer enquiries, complaints, and call handling, ensuring empathetic and professional responses.
• Support financial processes, including raising and managing purchase orders and coordinating shared ownership repairs funds.
• Monitor customer feedback, track performance, and contribute to process improvements to enhance satisfaction and operational efficiency.

Qualifications

• Experience in administrative, customer-facing roles, with strong organisational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and knowledge of CRM systems, preferably Microsoft Dynamics.
• Excellent verbal and written communication skills, with a professional, empathetic, and customer-focused approach.
• High attention to detail, accuracy, and a proactive problem‑solving mindset, able to work independently or collaboratively.
• Integrity, resilience, adaptability, and commitment to continuous learning and improvement in a team environment.
• Please read the attached Job Description before applying so you get the full scope of the role.
• Important – We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Benefits

Salary: £28,200 per year

Contract: Permanent, part time

Your week: 20 hours across Monday to Friday – daily hours to be confirmed at interview