Neurosciences Outpatient Clerk/Receptionist

Kings College Hospital; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Kings College Hospital is seeking a dedicated Outpatients Clinic Receptionist to join their Neurosciences Outpatients Department. The ideal candidate will have strong communication and interpersonal skills, essential for patient interaction and administrative duties. The position offers full-time hours with commitment to providing excellent customer care in a dynamic multidisciplinary team environment.

Qualifications

• Minimum of 1 year Reception and Customer Care Experience.
• Minimum of 1 year experience in a hospital administration setting.
• Analytical skills and the ability to work under pressure.

Responsibilities

• Welcoming and arriving patients in the house system.
• Booking follow-up appointments and managing clinic lists.
• Responding to telephone inquiries and maintaining records.

Skills

Communication

Interpersonal Skills

IT Skills

Education

Minimum of 3 GCSE at A-C Grade

NVQ level 3

Job description

This post is only open to internal applicants.

Band 3

Main area Neurosciences Outpatients Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 213-CAX-7245667

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £30,039 - £31,088 per annum including HCA Salary period Yearly Closing 08/07/2025 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

We are looking for an enthusiastic and motivated individual with good communication and interpersonal skills to join our team and work as Outpatients Clinic Receptionist within our Neurosciences Outpatients Department.

Applications are invited for this post with the successful candidate joining a dynamic multidisciplinary team. Applicants should have excellent interpersonal and customer care skills and the ability to communicate effectively. Good IT skills and ability to work well within a team with previous reception experience being essential.

Main duties of the job

Duties includes welcoming and arriving patients in house system, booking follow up appointments, preparing clinic lists, filing, data input, photocopying and handling telephone enquiries.

This is a full-time position and will be covering reception shift patterns between 08:30 and 17:30, working within an allocated roster. There will be a high level of contact with patients and colleagues from all professions and you will be expected to provide Receptionist/Clerical support and responsible for the smooth running of the clinic in this location.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

· To reception clinics including, the welcoming of patients, booking follow up appointments, keeping patients informed of any delays to their appointment and maintaining accurate records of patient attendance, departure time, appointment outcome and ensuring patient’s personal details are updated. Ensuring that clinic outcomes are recorded in real time.

· To be responsible for the administrative organisation and smooth running of clinics, including the pulling and preparation of notes, the accurate recording, inputting of date related to the clinic and patients demographic details.

· Respond effectively to telephone communication in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.

· Make appointments in a polite and helpful manner, following Trust Policies and Procedures.

Person specification

Qualifications

• Minimum of 3 GCSE at A-C Grade /NVQ level
• Minimum of 1 year Reception and Customer Care Experience
• Minimum of 1 year experience in a hospital administration setting
• Analytical Skills – Ability to work under pressure within a cooperative Multi disciplinary team based working environment.
• Communication Skills – Good writing and verbal communication skills, including legible handwriting and effective courteous telephone manners.
• NVQ level 3

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.