Neurodiversity Support Manager

Serco Leisure Operating Limited; Royal Borough of Greenwich; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Training courses

Wellbeing support

Employee discounts

Volunteer day

Job summary

Serco Leisure Operating Limited is seeking a Neurodiversity Support Manager at HMP Thameside to lead and develop support for neurodivergent prisoners, helping them engage with education, skills and employment opportunities while in custody. You will remove barriers, drive inclusion and collaborate with prison departments to improve rehabilitation outcomes.

The role requires extensive experience in neurodiversity/SEND/ALN settings, strong stakeholder management and a track record of driving

Qualifications

• Experience in neurodiversity, SEND, ALN, or related support roles.
• Strong stakeholder management and cross‑agency collaboration.
• Experience in complex multi‑agency environments.
• Experience driving change and continuous improvement.
• Relevant teaching/education qualifications or significant equivalent specialist experience.
• Excellent communication, analytical and problem‑solving skills with a commitment to inclusion.

Responsibilities

• Lead the prison’s neurodiversity strategy and support provision.
• Identify and remove barriers to education, skills, work and progression.
• Case manage individuals requiring additional support.
• Analyse data and performance to improve participation and achievement.
• Work collaboratively across departments to ensure reasonable adjustments and effective support are in place.
• Build strong partnerships with education providers, prison departments and community agencies to support rehabilitation and resettlement.
• Raise awareness and increase understanding of neurodiversity across the establishment.

Skills

Neurodiversity strategy

Stakeholder management

Data analysis

Change management

Multi-agency collaboration

Communication skills

Education

PGCE/Cert Ed/Level 5 Education & Training

Level 4 Supporting Learners with SEND/ALN

Job description

Location: HMP Thameside, London SE28 0FJ
Salary: £37,464 per annum, dependant on experience plus £6,500 London Weighting plus excellent benefits
Schedule: Full-time, Monday to Friday

Ready to impact a better future?

As a Neurodiversity Support Manager in our Prisons business, you'll lead and develop support for neurodivergent prisoners, helping them engage with education, skills and employment opportunities while in custody. You'll work across the prison to remove barriers, improve outcomes and create impactful solutions that support rehabilitation and progression.

Our work touches lives every day. In this role, you'll help create positive impact on communities by ensuring prisoners with neurodiverse needs receive the support they need to develop skills, build confidence and prepare for a more positive future. Through partnership working, innovation and a focus on inclusion, you'll help shape an environment where people can grow, achieve and move forward with pride and purpose.

What you’ll do as a Neurodiversity Support Manager

• Lead the prison’s neurodiversity strategy and support provision.
• Identify and remove barriers to education, skills, work and progression.
• Case manage individuals requiring additional support.
• Analyse data and performance to improve participation and achievement.
• Work collaboratively across departments to ensure reasonable adjustments and effective support are in place.
• Build strong partnerships with education providers, prison departments and community agencies to support rehabilitation and resettlement.
• Raise awareness and increase understanding of neurodiversity across the establishment.

Does this sound like you?

• Experience in a specialist neurodiversity, Special Educational Needs and Disabilities (SEND), Additional Learning Needs (ALN) or related support role.
• Strong stakeholder management and partnership-working skills.
• Experience working within complex, multi-agency environments.
• Experience implementing change and driving continuous improvement.
• PGCE, Cert Ed, or Level 5 Education and Training qualification and Level 4 Certificate in Supporting Learners with SEND/ALN, or significant equivalent specialist experience supporting individuals with complex needs in a custodial or multidisciplinary environment.
• Excellent communication, analytical and problem-solving skills with a commitment to inclusion and positive outcomes.

What we offer

• 23 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

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