Network & Telephony Engineer – WAN/LAN & Cisco UC

Wavenet; Sevenoaks; Vor Ort; GBP 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Office-based working

25 days annual leave + increases

Private medical coverage

Zusammenfassung

Wavenet in the United Kingdom is seeking a Network Infrastructure Engineer to collaborate with clients as a trusted partner in operating and advancing extensive WAN & LAN networks. You will work with a team of engineers, reporting to the Head of Operations, to design and implement technical strategies that enhance customer satisfaction.

This role offers an exciting opportunity for an experienced network engineer to contribute to a rapidly growing, dedicated, and collaborative organization, with

Qualifikationen

• Hold a current CCNA or JNCIA Certification.
• Experience in an ISP, MSP, or service desk environment.
• Strong knowledge of IP networking including WAN and LAN technologies.
• Strong problem-solving and troubleshooting across vendors and platforms.
• Understanding of network security best practices.
• Hands-on experience with LAN/WAN equipment and protocols (Cisco & Juniper).
• Knowledgeable about Firewalls/Security Appliances (Cisco ASA/FTD, FortiGate).
• Hands-on configuration/troubleshooting of Cisco Unified Communications Manager and Cisco Unity Connection.

Aufgaben

• Ensure the optimization and security of both our infrastructure and our clients' infrastructure.
• Provide expert support to service desk engineering teams for complex faults or customer change requests.
• Configure and troubleshoot core network devices, including core switches/routers and firewalls.
• Deliver outstanding support to customers regarding fault escalations and change requests via our helpdesk.
• Apply 'ITIL' principles and adhere to best practices and internal change request processes.
• Follow change control procedures diligently, furnishing both high and low-level documentation to support proposed changes.
• Be available for voluntary/rotational work outside of regular hours to complete planned/emergency maintenance tasks or customer change requests (overtime compensated).
• Assist in the timely delivery of complex internal or customer projects.
• Facilitate knowledge sharing within the broader Network Infrastructure Team.
• Configure and troubleshoot core network devices, including core switches/routers and firewalls. The work will be undertaken both remotely and on-site at our core data centres.
• Participate in customer calls, video conferences, and in-person meetings as required to support successful network project execution.
• Manage IP Address and VLAN Management tasks effectively.
• Configure and troubleshoot the Cisco Call Manager Telephony System and associated Cisco Unity Voicemail Platform.
• Configure and troubleshoot CUBE Gateways and SIP Endpoints.

Kenntnisse

CCNA or JNCIA certification

ISP MSP or service desk experience

IP networking (WAN & LAN)

Vendor/platform troubleshooting

Network security best practices

LAN/WAN equipment configuration

Firewalls (Cisco ASA/FTD, FortiGate)

Cisco Call Manager / Unity Connection

Tools

SolarWinds

PRTG

Jobbeschreibung

Wavenet in the United Kingdom is seeking a Network Infrastructure Engineer to collaborate with clients as a trusted partner in operating and advancing extensive WAN & LAN networks. You will work with a team of engineers, reporting to the Head of Operations, to design and implement technical strategies that enhance customer satisfaction.

This role offers an exciting opportunity for an experienced network engineer to contribute to a rapidly growing, dedicated, and collaborative organization, with