Network & Telecoms Analyst

London Borough of Richmond upon Thames and London Borough of Wandsworth; Greater London; On-site; GBP 46,206 - 62,451; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

Richmond and Wandsworth Better Service Partnership is seeking a Network & Telecoms Analyst to support and maintain the council’s network infrastructure across Richmond and Wandsworth. The role focuses on high availability, security and performance for wired and wireless connectivity, incident resolution and ongoing improvements.

You will contribute to day‑to‑day network operations, manage faults, and support upgrades and transformation projects within a live public service environment.

Qualifications

• Experience with enterprise network technologies (LAN/WAN/Wi‑Fi, firewalls, VPNs)
• Understanding of network monitoring, troubleshooting and performance optimisation
• Knowledge of network security principles and best practice
• Experience with network hardware such as switches, routers and wireless solutions
• Strong problem‑solving and analytical skills
• Good communication with technical and non‑technical colleagues
• Ability to work in a live service environment

Responsibilities

• Supporting and maintaining network infrastructure (LAN, WAN, Wi‑Fi, firewalls)
• Monitoring network performance and proactively resolving issues
• Diagnosing and fixing network faults and incidents
• Assisting with upgrades, migrations and network improvement projects
• Supporting network security controls and responding to vulnerabilities
• Maintaining accurate technical documentation and network diagrams
• Working with suppliers and internal teams to resolve technical issues

Skills

Enterprise network tech

Network monitoring

Troubleshooting

Security concepts

Communication

Tools

Aruba

Fortinet

SolarWinds

Azure networking

Job description

Job title: Network & Telecoms Analyst

Salary Range: £46,206 – £62,451 per annum

Permanent – Fulltime

Location: Richmond and Wandsworth

If you are a network professional looking to develop your career in a forward‑thinking organisation, we would love to hear from you.

Richmond and Wandsworth Better Service Partnership is a shared public service organisation supporting Richmond and Wandsworth Councils. We deliver vital services to our communities and are continually evolving our Digital, Data & Technology (DDaT) function to be more agile, secure and resilient.

A position exists within the Network & Telecoms team for a Network Analyst. In this role, you will support and maintain the council’s network infrastructure, ensuring high availability, security and performance across sites and services.

You will play a key role in the day‑to‑day operation of the network, helping to support wired and wireless connectivity, resolve incidents, and contribute to ongoing improvements and transformation projects.

About the Role

• Supporting and maintaining network infrastructure (LAN, WAN, Wi‑Fi, firewalls)
• Monitoring network performance and proactively resolving issues
• Diagnosing and fixing network faults and incidents
• Assisting with upgrades, migrations and network improvement projects
• Supporting network security controls and responding to vulnerabilities
• Maintaining accurate technical documentation and network diagrams
• Working with suppliers and internal teams to resolve technical issues

What we’re looking for

• Experience working with enterprise network technologies (LAN/WAN/Wi‑Fi, firewalls, VPNs)
• Understanding of network monitoring, troubleshooting and performance optimisation
• Knowledge of network security principles and best practice
• Experience with network hardware such as switches, routers and wireless solutions
• Strong problem‑solving and analytical skills
• Good communication skills and ability to work with both technical and non‑technical colleagues
• Ability to work effectively in a live service environment

Essential Qualifications, Skills and Experience

• Experience working in a public sector or complex multi‑site organisation
• Exposure to cloud or hybrid networking (e.g. Azure networking)
• Familiarity with tools such as Aruba, Fortinet, SolarWinds or similar
• Knowledge of Microsoft Teams Voice, SIP, SBCs, Direct Routing and call flow fundamentals.

Benefits

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Equal Opportunity

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).