Network Technician

Wiltshire Council; Trowbridge; On-site; GBP 25,000 - 38,000; Full time

Job summary

Wiltshire Council is seeking a Network Technician to deliver deskside network support and day-to-day maintenance for end-user devices and networking equipment across leisure centres, libraries, registration services and council offices.

The role requires degree-level education or equivalent, ITIL v3 qualification (or willingness to work towards it), strong communication skills, and a full driving licence for travel across Wiltshire.

Qualifications

• Degree-level education or equivalent experience.
• ITIL v3 qualification or willingness to achieve it.
• Ability to diagnose and support issues with networking technologies (cabling, switching, WIFI, firewall/routers, UPS).

Responsibilities

• Provide deskside network support and day-to-day maintenance for end-user devices and networking equipment.
• Troubleshoot and resolve customer incidents, escalating to Network Engineers as needed.
• Identify opportunities for service improvement and propose solutions to Network Engineers and Operations Manager.
• Travel throughout Wiltshire and communicate clearly with customers.

Skills

Structured cabling

Access layer switching

WIFI

Branch firewall/routers

UPS systems

Education

Degree-level education or equivalent experience

ITIL v3 qualification (or willingness to achieve)

Job description

As a Network Technician, you will be responsible for deskside network support activities and the performance of day-to-day maintenance activities for end-user support and networking devices. This includes public facing services provided at leisure centres, libraries, registration services and main council offices.

You will make recommendations to overcome network and security issues, identify areas for Service improvement, and propose solutions to the Network Engineers and the Operations Manager. Additionally, you will provide support and assistance in troubleshooting for customer related incidents and concerns, escalating calls to the Network Engineers and Senior Network Engineers where required.

We are seeking a candidate with a degree level education or equivalent experience. Ideally, you will hold a ITIL v3 qualification or be willing to work towards achieving this. The technical skills required for this role include the ability to diagnose and support issues with various technologies such as; structured cabling, access layer switching, WIFI, branch firewall/routers and UPS’s. A significant part of the role involves informing, helping and advising customers clearly. Therefore, our Network Technicians must have excellent communication and listening skills and work effectively with other team members. Since this role involves travel throughout Wiltshire a full driving licence will be required.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Job Info

• Job Identification 7512
• Posting Date 08/12/2026, 11:31 AM
• Working Pattern Permanent Full time
• Job Areas Transformation & Technology
• Locations Bythesea Road, Trowbridge, BA14 8JN, GB