Sewerage Operative

Dŵr Cymru Welsh Water; Pontypridd; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

34 days annual leave (pro rata)

Variable pay schemes

Option to buy additional annual leave

Enhanced employer pension up to 11%

Free Mortgage Brokering Services

Gym and fitness discounts

Cycle to work scheme

Discount at Welsh Water centres

Car-leasing scheme and free on-site停车

Health CashBack and online GP

Employee assistance programme

Job summary

Dŵr Cymru Welsh Water in Pontypridd is seeking a permanent operational role to respond to sewerage incidents, undertake network maintenance, and work within a shift and standby rota to deliver excellent customer service. You will handle incidents, inspect sewer networks, jetting, planned and reactive maintenance, liaise with customers and stakeholders, and use CCTV looksee equipment.

A Full Driving Licence C1 is required, and you should be enthusiastic about customers, a strong communicator, and

Qualifications

• Full Driving Licence C1 is required.
• Excellent communication and customer service skills.
• IT literacy and ability to use digital work management systems.

Responsibilities

• Deal with initial customer responses to sewerage incidents across the business area.
• Undertake sewerage network maintenance, both reactive and planned.
• Work within shift rota and standby rota to deliver customer service.
• Respond to customer incidents, clear blockages, jetting and provide feedback.
• Sewer network inspections and jetting/flushing/desilting of sewers.
• Planned and reactive maintenance of assets; liaise with customers and stakeholders.
• Use CCTV equipment to assess asset condition and feed back through data systems.
• Manage safety and risk, and comply with health and safety legislation.

Skills

Full Driving Licence C1

Customer service oriented

Excellent communicator

Risk assessment

IT literate

Team player

Enthusiastic about customers

Job description

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City: Pontypridd

Address: Pontypridd, Wales, GB, CF37 3ND

Job Requisition Number 9125

Work Type Permanent

Job Function Operational

Salary Range £28,065.00

Base South East Hub

Closing Date Sunday 20th September 2026 at 23:59

What you’ll be responsible for

Dealing with our initial customer response to sewerage incidents across the business area, undertaking all aspects of sewerage network maintenance both reactively and planned, working within a shift rota as well as participating in standby rota to deliver exceptional customer service. This will include:

• Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken
• Sewer network inspections (including Sewer connections)
• Jetting/Flushing/De-silting of Sewers/Lone Working
• Planned and reactive maintenance of assets
• Liaison with customers and stakeholders
• Ability to operate and assess asset condition utilising looksee CCTV equipment
• Cleaning up affected area following flooding events
• Surface water rebate inspections
• The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments
• You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route
• Undertaking any other duties as required to meet the needs of the business.

About you

• Full Driving Licence C1
• Enthusiastic about putting our customers first every day
• Excellent communicator and coordinator
• Committed and hard working
• Able to asses risk and adopt a safe working practice to undertake task
• IT literate
• Lives the company value and behaviours
• Strives for success
• Passionate about customer service

Good to know

• If you would like further information on this role, please contact [e-mail]
• There will be a requirement to participate in standby rota
• There are 3 position available

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
Option to buy additional annual leave up to 5 days per year
Enhanced employer pension contributions – Up to 11% employer contributions
Free Mortgage Brokering Services
Enhanced family friendly policies
Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
Gym and fitness discounts as well as high street shopping
Cycle to work scheme
Discount off all Welsh Water visitor attraction centres and gift shops
Car-leasing scheme and free on-site parking at all sites
Health CashBack scheme and access to an online GP service
An employee assistance programme for employees and their immediate family
Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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