Network Technician

Severn Trent; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + bank holidays (and 5

Annual bonus up to £1,500

Family-friendly policies incl. 1 year'

Pension scheme – company matches up to

Sharesave – discounted Severn TrentPLC

Dedicated training & development via

Electric vehicle scheme

Two paid volunteering days

Job summary

Severn Trent is seeking a Network Technician to join our team at the Barnhurst site. You will maintain the sewer network, perform proactive inspections, and assist with customer investigations and defect surveys. The role requires a standard driving licence and offers a comprehensive benefits package.

The position is 37 hours per week, Monday–Thursday 7:30–15:30 and Friday 7:30–15:00, with a shared standby rota including evenings and weekends. Training and development are provided.

Qualifications

• Proactive mindset with ability to own issues and see tasks through to completion.
• Comfortable using a laptop and phone to record and communicate work.

Responsibilities

• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and clearly define remedial / improvement works to ancillary assets.
• Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
• Investigate and respond to non-urgent customer service issues / queries and own the problem until full resolution.
• Investigate and respond to non-urgent enquiries / defect reports from Highways Authority, Environment Agency and Local Authorities.
• Work in close partnership with contract field workers to ensure delivery of targets and objectives.

Skills

Initiative

Problem solving

Customer focus

Teamwork

Tools

Laptop

Phone

Job description

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Everything You Need To Know

Our Environmental Waste Networks Team are looking for a newNetwork Technicianto join out of ourBarnhurstsite!

You’ll work with other Network Technicians and Technical Experts in your county to protect our sewer network and assets. Your priority will be working through proactive tasks to maintain our network, this will include things like: Combined Sewer Overflow, Non-return Valve, Air Valve, Syphon and Oil Interceptor inspections. There is also an element of reactive response tasks you will do such as assisting with customer investigations and misconnection surveys.

Day To Day Responsibilities Will Also Include

• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and clearly define any necessary remedial / improvement works to the ancillary assets.
• Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
• Investigate and respond to non-urgent customer service issues / queries as required taking ownership of the problem until full resolution.
• Investigate and respond to non-urgent enquiries / defect reports received from the Highways Authority, Environment Agency and Local Authorities.
• Work in close partnership with contract field workers to ensure overall delivery of company targets and objectives.

With this being such a critical role, we’re looking for someone who can join us37 hours a week,working from Monday - Thursday 7:30am-15:30pm and Fridays 7:30am – 15:00pmwith a compulsory shared standby rota, which includes evenings and weekends. Any additional technical training required will also be covered.

WHAT WE'ER LOOKING FOR

The ideal candidate would have initiative and a go getter energy to bring to the team, likesproblem solvingand finding the best outcome for ourcustomers and the environment. Our business is 24/7 meaning there will likely be overtime availablefor team players. It is imperative that you hold atminimum of a standarddriving licensebut would be beneficial if you held aC1 or a Class 2. The works you will be doing will involve recording and documenting your jobs with a laptop and phone, so experience using this technology would be necessary. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How We’ll Reward And Care For You

• Salary From: £31,956.07
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year