Network Support Analyst

JR United Kingdom; Peterborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global manufacturing and technology company is seeking an experienced Network Analyst and Support Engineer to join their European Network Services Team. This role involves providing remote support for network services across Europe, Africa, and the Middle East, ensuring high standards and collaboration within a dynamic team. Ideal candidates will have a strong background in network support, particularly in Cisco environments, and will be responsible for maintaining and enhancing network infrastructure.

Qualifications

• Minimum 3 years' experience in network support and operations.
• Cisco certifications above CCNA (e.g., CCNP) preferred.
• Knowledge of additional languages is a plus.

Responsibilities

• Provide Level 2/3 remote network helpdesk support for EAME facilities.
• Support LAN/WLAN/WAN infrastructure through incident resolution.
• Participate in small-scale LAN design projects and infrastructure upgrades.

Skills

Network troubleshooting and diagnostics

Cisco IOS upgrades and configuration

Understanding of DNS, DHCP, and basic firewall principles

Education

Bachelor's degree in Computer Science or equivalent experience

Tools

Ticketing systems such as Remedy or Peregrine

Microsoft Office Suite

Putty

Job description

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Location: UK – Peterborough 5 days onsite (Remote Support for EAME)

Contract Type: Agency / Temporary Inside IR35

Start Date: immediate

Join our clients European Network Team!

Our client, a global leader in manufacturing and technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis.

This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting network services across Europe, Africa, and the Middle East (EAME) — and beyond when required.

Key Responsibilities

1. Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses.
2. Support LAN/WLAN/WAN infrastructure through incident resolution, change implementation, and request fulfillment.
3. Participate in small-scale LAN design projects and assist in delivering infrastructure upgrades and enhancements.
4. Collaborate with a global team to ensure network standards and policies are upheld across all locations.
5. Contribute to network documentation, design updates, and process improvements.
6. Join a rotating on-call support schedule (1 week every 2 months), including out-of-hours support as needed.

Skills & Experience

• Minimum 3 years' experience in network support and operations, ideally within a Cisco environment.
• Cisco IOS upgrades and configuration
• Cisco router/switch and WLC (Wireless LAN Controller) configuration
• Network troubleshooting and diagnostics
• Understanding of DNS, DHCP, and basic firewall principles
• Network documentation and change management
• Ticketing systems such as Remedy or Peregrine
• Microsoft Office Suite, Putty, and other standard networking tools
• Bachelor's degree in Computer Science or equivalent experience
• Cisco certifications above CCNA (e.g., CCNP)
• Exposure to project management methodologies
• Experience with global/regional project participation
• Knowledge of additional languages (English is required; a second language is a plus)