Network Support Analyst

JR United Kingdom; Cambridge; On-site; GBP 35,000 - 55,000; Part time

Job summary

A leading global manufacturing and technology company is seeking an experienced Network Analyst and Support Engineer to join their European Network Services Team. This role involves delivering vital network support across Europe, Africa, and the Middle East, ensuring operational efficiency and collaboration within a dynamic global team.

Qualifications

• Minimum 3 years' experience in network support, ideally in a Cisco environment.
• Cisco certifications above CCNA (e.g., CCNP) are preferred.
• English required; a second language is a plus.

Responsibilities

• Provide Level 2/3 remote network support for EAME-based facilities.
• Support LAN/WLAN/WAN infrastructure through incident resolution.
• Contribute to network documentation and process improvements.

Skills

Network troubleshooting and diagnostics

Cisco IOS upgrades and configuration

Understanding of DNS, DHCP, and basic firewall principles

Network documentation and change management

Ticketing systems (Remedy, Peregrine)

Exposure to project management methodologies

Knowledge of additional languages

Education

Bachelor's degree in Computer Science or equivalent experience

Tools

Microsoft Office Suite

Putty

Job description

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Location: UK – Peterborough 5 days onsite (Remote Support for EAME)

Contract Type: Agency / Temporary Inside IR35

Start Date: immediate

Join our clients European Network Team!

Our client, a global leader in manufacturing and technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis.

This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting network services across Europe, Africa, and the Middle East (EAME) — and beyond when required.

Key Responsibilities

1. Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses.
2. Support LAN/WLAN/WAN infrastructure through incident resolution, change implementation, and request fulfilment.
3. Participate in small-scale LAN design projects and assist in delivering infrastructure upgrades and enhancements.
4. Collaborate with a global team to ensure network standards and policies are upheld across all locations.
5. Contribute to network documentation, design updates, and process improvements.
6. Join a rotating on-call support schedule (1 week every 2 months), including out-of-hours support as needed.

Skills & Experience

• Minimum 3 years' experience in network support and operations, ideally within a Cisco environment.
• Cisco IOS upgrades and configuration
• Cisco router/switch and WLC (Wireless LAN Controller) configuration
• Network troubleshooting and diagnostics
• Understanding of DNS, DHCP, and basic firewall principles
• Network documentation and change management
• Ticketing systems such as Remedy or Peregrine
• Microsoft Office Suite, Putty, and other standard networking tools
• Bachelor's degree in Computer Science or equivalent experience
• Cisco certifications above CCNA (e.g., CCNP)
• Exposure to project management methodologies
• Experience with global/regional project participation
• Knowledge of additional languages (English is required; a second language is a plus)