Customer Integration Support Analyst

SoCode; Cambridge; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading provider in the payments & finance industry is seeking a Customer Integration Support Analyst in Cambridge. In this role, you will ensure seamless integration of third-party products while providing expert support and technical guidance to clients. The ideal candidate will possess strong communication skills, experience with APIs, and a customer-first mindset.

Qualifications

• Minimum of 2-3 years in a technical support, customer success, or IT role.
• Experience with software integrations or API support.

Responsibilities

• Serve as the first point of contact for customers for third-party integration.
• Diagnose and resolve technical issues related to integrations.
• Provide training and support to customers on third-party integrations.

Skills

Customer Service Skills

Technical Troubleshooting

RESTful APIs

SaaS Platforms

Job description

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Customer Integration Support Analyst, Cambridge

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Client:

SoCode

Location:

Cambridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

95dd95798a87

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The candidate should meet the following requirements

Job Description

Role Description

The ideal candidate will have

The candidate should meet the following requirements

Job Description

Role Description

The ideal candidate will have

Job Title : Customer Integration Support Analyst | Cambridge | 30-45K
Location : 1,2 Days on site South Cambridgeshire (Hybrid)

Company
Our client is a leading provider in the payments & Finance industry committed to delivering innovative products and exceptional customer experiences. They partner with various third-party vendors to provide seamless integrations that enhance core offerings and drive customer success. Join a dynamic team where your contributions make a real impact on growth and customers’ success.

Job Summary
As a Customer Integration Support Analyst, you will play a critical role in ensuring the successful implementation and ongoing support of third-party integrations for clients. You will be the primary point of contact for customers during the integration process, troubleshooting issues, providing technical guidance, and working closely with partners to deliver seamless solutions. MUST be a self-starter and willing to get stuck into anything a growing company needs.
Customer Support : Serve as the first point of contact for customers integrating third-party products with our systems. Provide expert guidance, resolve issues, and ensure a smooth integration process.
Technical Troubleshooting: Diagnose and resolve technical issues related to third-party integrations, working closely with our internal development teams and external partners. Integrating API’s Using tools like Postman, Grafana & SQL Database.
Cross-Functional Collaboration : Work closely with product managers, developers, and third-party vendors to ensure integration compatibility and address any technical challenges that arise.
Customer Training : Provide training and technical support to customers and internal teams on the use and maintenance of third-party integrations.
Continuous Improvement : Identify opportunities for process improvements in integration support and contribute to the development of best practices.

Experience

Minimum of 2-3 years of experience in a technical support, customer success, or IT role, preferably with a focus on software integrations or API support.

Experience with SaaS platforms and third-party integrations.

Knowledge of RESTful APIs and web services.

Customer Service Skills: Strong interpersonal and communication skills with a customer-first mindset. Ability to simplify complex technical concepts for a non-technical audience.

Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)

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