Network Service Technician ( Nights)

Pertemps; England; On-site; GBP 34,000 - 40,000; Full time

Job summary

A major water utility company is seeking a Network Service Technician to maintain and resolve issues in the clean water network, ensuring minimal disruption. The ideal candidate should have strong customer service experience and a full UK driving license. The role includes operating water mains, resolving customer complaints, and supporting project work. Salary is competitive, with various employee benefits including performance-related pay and generous leave.

Benefits

Annual leave up to 28 days

Performance-related pay plan

Generous pension scheme

Enhanced maternity leave

Health and wellbeing benefits

Qualifications

• Full UK driving licence is essential.
• Experience in customer service within a dynamic environment.
• Experience in plumbing or water mains is advantageous.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Investigate and resolve network performance issues.

Skills

Strong customer service experience

Plumbing or leakage experience

IT literacy

Good time management

Positive attitude

Job description

Overview

Join Thames Water as a Network Service Technician ( Night ) where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area.

This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance.

You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

Working pattern

38 hours/week + rota (4-week rota).

Salary and benefits

Salary: Up to £40,000 per annum (depending on experience) + a van and a fuel card.

Base location

• We have 1 vacancy based in Swindon.
• We have 1 vacancy based in Slough; however, you will cover the whole Thames Valley area.
• A clean UK driving license and be happy to drive between jobs is required.

What will you be doing as a Network Service Technician ( Nights)

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Essential criteria

• Full UK driving licence (essential).
• Strong customer service experience in a dynamic environment.
• Plumbing, water mains, or leakage experience (advantageous).
• IT literacy and good time management.
• Positive attitude and a can-do approach.

What’s in it for you?

• Salary up to £40,000 per annum, depending on skills and experience.
• Annual Leave: 24 days per year, increasing to 28 with length of service (plus bank holidays).
• Performance-related pay plan linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Benefits to support health, wellbeing, and finances (e.g., annual health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers, life assurance).

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.