Network Service Technician

Thames Water Utilities Limited; Hawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van for business use

PPE provided

Job summary

Thames Water Utilities Limited is looking for a Network Service Technician to maintain and troubleshoot our clean water network across the Thames Valley. This field-based role blends customer service with technical problem-solving and network maintenance.

You will respond to customer queries, work with contractors on planned and unplanned tasks, and investigate issues to prevent supply disruption. A full UK driving licence is required, with on-call standby shifts and a comprehensive training

Qualifications

• Excellent customer service experience.
• Full UK driving licence and willingness to drive between jobs.
• No experience required; full training provided.

Responsibilities

• Take ownership of customer queries and resolve issues at homes or workplaces.
• Coordinate with contractors for planned and unplanned work on the clean water network.
• Investigate network issues to resolve poor performance, including pressure, leaks, metering queries, and loss of supply.
• Assist with valve operations, water sampling, checks, and planning.

Skills

Customer service

Problem solving

Teamwork

Time management

Tools

Driving licence

Job description

Join Thames Water as a Network Service Technician, where you'll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area.

This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance.

You'll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

What you'll be doing as a Network Service Technician:

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Working with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
• You will also help control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Looking after valve operations and water sampling, valve checks, and planning.
• Work well within a team covering core and standby hours through all hours of the day. (on standby rota)
• You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills.
• Have an excellent customer service experience.
• Have a can‑do and positive attitude.
• Be self‑motivated.
• Be confident in completing tasks to the best of your ability.
• Work independently.
• Have excellent time management.
• Have a solution‑focused attitude.
• Full UK driving licence and is happy to drive between jobs.
• Our customers are at the heart of everything we do, so previous customer service experience within a constantly changing environment is essential.

Additional skills and experiences would be great to have/bring:

• Having basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential, as full training is provided.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Working pattern or hours

• Working pattern or hours: 38 Hours per week. The working pattern will consist of Monday - Friday, plus the addition of Standby rota that will incorporate working weekends over an 8-week pattern.
• Offering a starting salary of £28,970 per annum.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Company Van and PPE provided for business use only.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.