Network Service Technician

Thames Water Ltd; Enfield; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Company van

Holiday entitlement 24–28 days

Pension scheme

Performance related pay

Job summary

Thames Water is looking for a Network Service Technician in Enfield to help maintain and resolve issues across the North London clean water network, keeping customer supply disruption to a minimum.

This field-based role combines customer service with technical problem-solving and network maintenance. You’ll operate mains, own queries, drive the company van, and work 38 hours per week with occasional late shifts.

Qualifications

• Full UK driving licence.
• Strong customer service experience in a dynamic environment.
• IT literacy and good time management.
• Positive attitude and a can-do approach.
• Plumbing, water mains, or leakage experience (extra qualifications).

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Skills

Customer service

IT literacy

Time management

Positive attitude

Driving licence

Job description

Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the North London area.

This is a varied, field-based role combining customer service, technical problem-solving and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

What will you be doing as a Network Service Technician

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Base Location

Deephams – Enfield N9 0BA but you will cover the whole of the North London area when on shift

Working Pattern

38 hours - 1 in 8 weeks late shifts and (1 in 8 weeks standby rota for which additional payments are made)

Salary

Offering a starting salary from £29,000 per annum, depending on skills and experience.

Requirements

A clean UK driving licence and be happy to drive your company van between jobs.

What you should bring to the role

To thrive in this role the essential criteria you’ll need is:

• Full UK driving licence.
• Strong customer service experience in a dynamic environment.
• IT literacy and good time management.
• Positive attitude and a can-do approach.

Extra qualities that would be a great fit for our team:

• Plumbing, water mains, or leakage experience.

What’s in it for you?

• Offering a starting salary from £29,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Company van.
• Performance-related pay plan is directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Wate r

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.