Network Service Technician

Pertemps; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Thames Water, based in Brixton, seeks a Network Service Technician for a full-time, permanent role. You will resolve customer network issues to minimise disruption and assist with projects and emergency repairs.

The role involves 38 hours per week with a rotating late/standby rota. Responsibilities include operating and isolating water mains, handling queries at customer premises, supporting leakage detection, investigating network performance issues, and ensuring compliance with health and

Qualifications

• Full UK licence; travelling between sites will be required.
• Excellent customer service and communication skills.
• Enthusiastic, can-do attitude.
• Confidence completing hands-on tasks independently.
• Strong IT skills.
• Basic knowledge of domestic plumbing or water mains/leakage desirable.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints at their homes or places of work.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health and safety procedures and water quality standards.

Skills

Customer service

Communication

Hands-on

IT skills

Driving licence

Plumbing knowledge

Job description

We are looking for a Network Service Technician to join Thames Water on a full-time, permanent basis.

This is an exciting and varied customer facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be supporting with a variety of projects, ensuring the best service is given to our customers, helping with anything from pressure issues to emergency repairs.

Base Location: Brixton - SW2 1SB, travel to other South London sites required

Hours: 38 hours per week, plus rota (1 in 8 late shifts & standby rota)

What you will be doing as a Network Service Technician

• Operating and isolating water mains for planned or emergency works.
• Owning and resolving customer queries and complaints at their homes or places of work.
• Supporting project work and leakage detection activities.
• Investigating and resolving network performance issues.
• Ensuring compliance with health and safety procedures and water quality standards.

The essential criteria to help you succeed in this role is:

• Full UK licence as travelling between sites will be required; a company van will be provided.
• Excellent customer service and communication skills.
• An enthusiastic, can-do attitude.
• Confidence at completing hands‑on tasks independently to the best of your ability.
• Strong IT skills.
• Basic knowledge of domestic plumbing or water mains/leakage would be desirable.

What’s in it for you?

• Starting salary from £29,000 per annum plus additional standby payments.
• Annual Leave – 24 days holiday per year, increasing to 28 days, and a wider benefits scheme
• Company van provided.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.