Network Service Coordinator

MBDA UK; Stevenage; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company bonus

Pension: Up to 14% total contributions

Overtime: paid overtime

Flexi Leave: Up to 15 additional days

Flexible working

Enhanced parental leave: up to 26 wks

On-site facilities: subsidised meals &

Job summary

MBDA UK is seeking a Network Service Coordinator to provide centralised support to the Network Service Function, liaising with Network Security, Operations and Projects within the DEX Networks team. You will work with a proactive, ITIL-minded culture and be prepared to drive innovative improvements.

The role requires ITIL knowledge, strong organisational skills, and flexibility for UK/Europe travel in a hybrid working environment.

Qualifications

• ITIL Foundation certification (ideally v3 or above).
• Experience implementing ITIL practices (Incident, Change, Problem, CSI).
• Knowledge of project management methodologies (PRINCE2, Agile, Lean).
• Positive, proactive attitude under pressure.
• Strong organisational and problem-solving skills.
• Team player with ability to motivate others.
• Experience with ITSM tools, generating service reports and data analysis.
• Desirable Defence or Public Sector experience.
• Ability to travel within the UK and Europe; willingness to obtain SC clearance.

Responsibilities

• Provide centralised Network Service support liaising with key business areas.
• Work with Network Security, Network Operations, and Network Projects within DEX.
• Champion ITIL-driven processes and drive improvements.
• Prepare and present service reports as required.

Skills

ITIL Foundation

ITIL practices (Incident Change, Prob/

Tools

ITSM tools

Job description

A fantastic opportunity to join the DEX Networks Team. We are a strong and specialised team of knowledgeable and experienced professionals who work together to support core Network functionality to MBDA UK ensuring that the operational service of the business remains continual. Salary: Circa £50,000 depending on experience Dynamic (hybrid) working: 3 days per week on-site due to workload classification Security Clearance: British Citizen only. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

The opportunity

As the Network Service Coordinator, you will be reporting directly into the Network Service Specialist for MBDA UK and will provide centralised support to the Network Service Function liaising with other key areas of the business. We are looking for a confident and driven self-starter who is not afraid to challenge the status quo of the business and bring fresh, new and innovative ideas with the freedom and opportunity to drive them into fruition. You will work closely with other service lines within the DEX Networks Function such as Network Security, Network Operations and Network Projects in addition to collaborating closely with other colleagues within the Information Management Area. The ideal candidate will possess ITIL Certification and have experience of working in an ITIL driven environment demonstrating clear understanding of the ITIL Framework and methodology. Awareness and understanding of Telecommunications and ICT products and services would also be beneficial to your undertaking of this role.

What we’re looking for from you

• ITIL Foundation (ideally V3 or above)
• Experience of implementing ITIL Based practises such as (Incident, Change, Problem Management, CSI)
• Awareness and understanding of Project Management Methodologies such as PRINCE2, Agile and Lean.
• A positive can do attitude, capable of working in high pressure and challenging environments.
• Excellent organisational and problem solving skills.
• Team player with the ability to motivate others.
• Demonstrating the ability and understanding of ITSM tools, generating service reports and interpreting data.
• Desirable Defence or Public Sector Experience.
• Security Clearance is required ideally to SC level.
• Ability to travel both within the UK and Europe when required.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more… We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. What we do matters. Because defence matters. As a leading company in the defence industry we support our nations by delivering essential military capabilities, both for today and the future. We are proud to be an award-winning employer and are proud of the growing diversity of our workforce. Our people are the ones who drive our constant innovation and deliver against challenging targets. Whatever your background, we welcome your application to MBDA UK and look forward to speaking with you soon.