Network Security Support Engineer

Kerv

United Kingdom

Remote

GBP 42,000 - 70,000

Full time

8 days ago

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Job summary

Kerv is seeking an experienced Network & Security Support Engineer for a night shift role based in the United Kingdom. You will support complex customer environments, manage SD-WAN and security technologies, and cover out-of-hours incidents to ensure service continuity.

The position emphasizes strong troubleshooting, documentation, and collaboration within the Network Support Team. Remote work within the UK is available, with duties including incident resolution and change implementation.

Qualifications

4-5 years' experience in a network & security support role.
Experience with SD-WAN, Firewalls, Routing (OSPF/BGP), ISP management.
Proficient in incident handling and change management practices.
Ability to produce high-quality documentation for internal knowledge sharing.

Responsibilities

Provide advanced support for network and security incidents & service requests.
Lead implementation of change requests and project tasks.
Maintain and upgrade software/hardware and resolve P1/P2 incidents.
Troubleshoot complex networking/security issues across customer environments.
Manage ISP circuits and liaise with providers as needed.
Maintain high-quality documentation and share knowledge within the team.

Skills

Networking

Security

Troubleshooting

Documentation

Customer service

Time management

Communication

Night shift

Tools

VeloCloud

SilverPeak

Fortinet

Zscaler

Infoblox

Cisco

Juniper

Palo Alto

Job description

Please note: This is a night shift, remote working role (must be UK Based).

About Kerv Connect Cloud

You’ll be part of the Network Support & Engineering team in Kerv Connected Cloud . The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It's all about creating resilient foundations that keep businesses connected, supported and ready for what's next.

All About You

We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.

You'll be working nights to facilitate the delivery of out of hours planned work and to cover P1 and P2 incidents that occur.

Your part to play

Provide advanced support for network and security incidents & service requests
Lead implementation of change requests and project tasks
The role will include maintenance, software upgrades, hardware replacements. It will also involve resolving emergency P1/P2 incidents that may occur
Troubleshoot complex networking/security issues across customer environments
Manage ISP circuits and liaise with providers as needed
Maintain high-quality documentation and ensure knowledge sharing within the team

Required Expertise

4-5 years' experience in a network & security support role
Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)
Advanced routing (OSPF, BGP, MPLS)
Switching (Layer 2/3)
DDI (DNS/DHCP/IPAM)
Monitoring tools (SNMP, API-based platforms)
ITSM platforms - ServiceNow
Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox, Cisco, Juniper, Palo Alto, F5 (training will be provide for gaps in knowledge)

What You Bring