Network Partnership Director

Royal Mail Group; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Join a leading company as a Network Partnership Director, focusing on enhancing profitability and driving sales growth through strategic partnerships. This role involves optimizing service quality and developing innovative solutions in a dynamic, international environment, while offering a competitive salary and extensive benefits.

Benefits

Family friendly support

Discounts and offers

Generous sick pay

24/7 wellbeing services

Qualifications

• Proven industry cross-functional experience across sales, operations, and marketing.
• Strong experience implementing and managing complex solutions.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Focus on delivering results to improve profitability of network partners.
• Drive sales growth for import to UK volumes and manage quality of service.
• Act as the single point of contact for all matters related to network partnerships.

Skills

Conflict resolution

Analytical skills

Problem-solving

Education

Bachelor's degree in Business

Master's degree preferred

Job description

Job reference 324725
Network Partnership Director
Competitive salary, plus £5500 car allowance or £5000 cash equivalent, full family private healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with serve and a company pension scheme with highly competitive contribution rates
Permanent, Full time

This is a Hybrid Working role with a requirement to attend our London Farringdon office, with flexibility required in line with business needs.

There's never been a better time to join Royal Mail International as we enter a period of significant transformation, entering hyper-growth for the group that positions the brand at the forefront of the market.

As Partnership Director you will focus on delivering quantifiable results that improve the profitability of one of our biggest network partners and RM/PFW. You will do this through optimising inbound and outbound Quality of Service, developing new products and services development, and driving aggressive sales growth of our network partner's import into the UK, and RM/PFW export into the EU, North America and Asia.

About the role

Relationship Management:
This role will reframe the current relationship with our network partner and ensure that all aspects of RM/PFW are aligned to support the mutual growth of both them and RM
The role will build a culture of co-operation and support between all of their network partners
Whilst the key interface will be into their International MD and their central team, the role will also need to build close working relationships with the individual country CEO's in the EU and North America, as well as their central Business Development function

Product and Service Development & Implementation:
Ensure that all core RM/PFW products are available to our network partner on a systemised network basis through their technology platform , and add new products as they become available
Work with individual countries to develop bespoke large customer solutions where necessary, and perform all elements of customer onboarding
Work alongside their central team to develop innovative new products and services to respond to changing market and customer dynamics
Ensure that their operational processes and IT systems are seamlessly integrated to ours

Pricing
Become an expert in the workings of the pricing system and ensure accuracy of all pricing for RM/PFW products to optimise profitability

Quality of Service:
Measure, monitor and optimise end-to-end quality of service
Ensure RM/PFW streams are receiving adequate QofS throughout their system, deep-diving into countries that have issues to identify corrective actions
Manage the domestic UK QofS for our network partners countries to ensure +95% quality at all times

Sales Growth:
Drive double digit sales growth for import to UK volumes by working alongside their country sales teams to push UK specific customer solutions
Provide training and support to UK Export sales teams as well as in-country support for their sales teams

Project Management and Prioritisation:
Act as the single point of contact for all matters, ensuring adequate prioritisation of the right key issues and ensuring cross-functional teams deliver their outputs to time and specification

Network Partner Agreement:
Own the ongoing development and negotiation of the contractual agreements to ensure they adequately reflect the operating environment

About you
To truly excel in role, you will possess the necessary skills and experience listed below

Proven industry cross-functional experience showing a well-rounded background across sales, operations, marketing and senior level stakeholder management
Strong experience implementing and managing complex solutions
Adept at conflict resolution and able to expertly navigate tricky situations
Strong experience working and delivering results in an international and multi-cultural environment
Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making
Ability to manage multiple projects simultaneously in a fast-paced and evolving environment

Educational Background
Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field
Master's degree preferred
Working level German language an advantage

Extra Benefits

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
*Available only to perm employees

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions. We plan to hold interviews at the end of May/start of June.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Tuesday 27th May 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

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