Network Ops Engineer

Accenture UK & Ireland; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Accenture in Portsmouth is hiring a Network Operations Engineer for an on-site role delivering national and international client network services. You will plan, implement, and support LAN/WAN and wireless systems, ensuring stability and security in line with SLAs.

The role requires security clearance, experience with Cisco and firewall technologies, and ability to work in a fast-paced, on-site environment.

Qualifications

• BPSS and SC security clearance required with 5 years UK address history.
• Experience in networking-focused information security/IT.
• Certifications: CCNA/CCNP or equivalent.

Responsibilities

• Plan and execute in-depth technical activity.
• Influence activity direction and provide technical guidance.
• Resolve network issues using agreed methodologies.
• Manage network support cases to ensure fast resolutions.
• Record all cases in ticketing tool and close within SLAs.
• Share knowledge via central repository and team communications.
• Support ad-hoc projects to enhance service capability.
• Contribute to team meetings and knowledge sharing.
• Participate in on-call and shift rota; onsite delivery role.

Skills

Cisco networking

Security: Cisco ASA/ISE

Cisco CCNA/CCNP

Incident management

Ticketing systems

Client relationship building

Deadline-driven

On-site delivery

Tools

Cisco switching & wireless

Palo Alto

Checkpoint

Job description

Location: Portsmouth (On Site) Competitive Salary & Package (Dependent on Experience) Career Level: Specialist / Associate Manager

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Location: Portsmouth (On Site) Competitive Salary & Package (Dependent on Experience) Career Level: Specialist / Associate Manager

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client.

The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.

Key Responsibilities:

• Plan and execute in depth technical activity.
• Influencing the direction of activities/plans and providing technical insight and guidance to others.
• Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies.
• Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
• Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
• Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
• Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
• Participation in the on‑call and shift rota, this is an onsite delivery-based role.

Job Qualifications

Skills & Experience:

• Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
• Experience within information security/technology focused on networking.
• Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
• Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
• Proven experience in incident management, service request management and problem solving.
• Experience of using ticketing systems and use of monitoring and management tools.
• Ability to communicate effectively and build relationships to understand client requirements.
• Ability to deliver against deadlines and agreed SLA targets.
• Ability to take ownership of an issue or task and see it through to completion.

Set yourself apart:

• ITIL qualification desirable.
• Full clean driving license is preferable.
• Palo Alto experience
• Checkpoint experience
• Firewall Orchestration