Network Operations Support Engineer Apprentice

Signify Lighting Academy; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity awaits as a Network Operations Support Engineer Apprentice in Cambridge with a leading company in smart city technology. This role offers a unique chance to kickstart your IT career while gaining valuable experience in customer support and technical troubleshooting. You'll be part of a vibrant team, tackling real-world challenges and developing your skills in a collaborative environment. With a commitment to sustainability and innovation, this apprenticeship will not only provide you with practical knowledge but also pave the way for future career growth. If you're eager to learn and passionate about technology, this is the perfect role for you.

Benefits

25 days holiday plus bank holidays

Annual bonus

Flexible benefits

Qualification opportunity

Personalized learning platform

Free training and coaching

Employee discounts on products

Support for career development

Qualifications

• Grade C or above in GCSE Maths and English or equivalent required.
• Excellent customer service skills and phone manners.
• Interest in analytics or testing systems.

Responsibilities

• Provide 1st-line customer support and resolve technical issues.
• Monitor system performance and diagnose faults.
• Maintain a helpdesk and fault reporting system.

Skills

Customer Service

Analytical Skills

Communication

Problem Solving

Education

GCSE Maths and English (Grade C or above)

Tools

Microsoft Office

Job description

Network Operations Support Engineer Apprentice

Join to apply for the Network Operations Support Engineer Apprentice role at Signify Lighting Academy

Network Operations Support Engineer Apprentice

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Join to apply for the Network Operations Support Engineer Apprentice role at Signify Lighting Academy

At Telensa, we are looking for a Network Operations Support Engineer Apprentice to join our Customer Support team in our office in Cambridge (Pampisford).

About Telensa

Telensa is wholly owned subsidiary of Signify Holding NV. Signify is the world leader in lighting for professionals, consumers and for the Internet of Things. Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

Telensa is a leading company in technology for the Internet of Things and Smart Cities. We have more smart city devices globally, than any other company. Our products are enabling cities from Atlanta, Georgia to Wellington, NZ to significantly lower their carbon footprint and improve the lives of citizens.

The HQ for Telensa is in Pampisford, Cambridge. Telensa is active in the UK, US, Canada, Middle East, SE Asia, Latin America, Australia/NZ and now leveraging the global reach of Signify.

As an employee of Telensa, you are right at the heart of our business. You will work with cross-functional teams to translate our customers’ dreams into impactful solutions that keep us ahead of the market.

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More About The Role

This is an exciting job opportunity for you to light the way as a Network Operations Support Engineer Apprentice in Cambridge with Telensa.

In this role, you will join our growing Customer Support team as an Apprentice 1st-line support engineer. You will be handling 1st-line support, processing, and responding to tickets, understanding development cycles for new features and bug fixes, developing performance monitoring and reporting and so much more!

We already have a great group of apprentices in our organization, and they need one more to join their community. Applying for a role like this is a no-brainer if you would like to kickstart your IT career in an exciting industry.

At Signify UK & Ireland we work hard, we have fun and we make sure that we celebrate our successes. This is a great opportunity for someone who is eager to learn and would like to start a career in a Global Leading Company. If you enjoy people and you like working within a team, you will enjoy this role very much. You will have the opportunity of gaining an apprenticeship qualification up to degree level with this role if you choose so.

Many of our apprentices go on to enjoy full-time positions both in their apprenticeship department and in other areas of the business. As well as gaining valuable work experience, you will have the opportunity to study towards a professional qualification.

This apprenticeship program will provide you with everything you need to launch and develop your career in Customer support. Afterward, we’ll support you to take the next steps, including further training and progression.

If you've got the right skills for the job we want to hear from you!

During your 3 year apprenticeship, you will have the opportunity to:

• 1st-line customer support.
• Monitoring system performance.
• Diagnosing and resolving software, hardware, and communications faults and performing preventive and remedial maintenance.
• Talking to customers to help resolve problems or make them aware of any technical faults.
• Assisting in maintaining a helpdesk and fault reporting logging system.
• Full training and support will be provided by your colleagues, manager and mentor.
  
  

More About You

• Grade C or above in GCSE Maths and English or Functional Skilled equivalent is required for this role.
• Mature outlook on work.
• Excellent customer service and phone manners.
• Interest in analytics or testing systems.
• Understanding of Microsoft Office programs, but we appreciate you may not be an experienced user. You will have an opportunity to learn these skills on the job.
• Good communicator, team player and proactive.
• Passionate, energized and motivated.
• Approachable and friendly personality.
• Aged 18 plus.
• Resident in England. The position is office-based in Pampisford, Cambridge.
• Available from Monday to Friday (9am – 5pm).
• Desire to work with a fun team, solving complicated problems and learning about new and established technology.
  
  

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

• Annual salary from £20.500 with 25 days holiday (plus bank holidays).
• An annual bonus.
• Various Flexible Benefits.
• Qualification opportunity with external provider.
• Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching.
• Opportunity to buy Signify products with discount.
• Develop your workplace skills and experience and help you build the foundations of your future career.
• Learn how decisions and actions are made within a global business environment.
• Great working environment.
  
  

Do you want to kickstart your career? Apply now! Come join us, and together we can light the way.

This is a fabulous opportunity, so don’t hesitate to put yourself forward. You will be greeted by our warm and friendly team who are there to support you in your application. We want you to feel comfortable and to be able to tell your friends what a friendly and welcoming experience you had.

Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career whilst working and studying in a global organization.

What happens once you complete your apprenticeship?

Most of our Apprentices are offered a role at Signify having successfully demonstrated the appropriate skills and behaviour for effective performance. Alternatively, there are opportunities for Higher-Level Apprenticeships which can be topped up further to full degree level.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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