Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Plymouth. You will be part of a dynamic engineering team, providing critical support to maintain infrastructure connectivity and security. This role involves managing incident tickets, liaising with customers, and coordinating with various teams to ensure effective service delivery. You'll benefit from a diverse career path with opportunities for growth and a supportive work culture that values inclusion.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience is Required), Plymouth

Client:

Telent

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex, critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Organize traffic management, coordinating with providers, regional control, and field teams.
7. Update customers on network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A diverse career at Telent across sectors, roles, technologies, and clients, with opportunities for growth, learning, and impact. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Watch our Telent Video [Link].

We are committed to diversity and inclusion, creating a workplace where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.