Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Exeter is seeking a Network Operations Specialist to join their Engineering Team. This role involves providing administrative support to the NOC engineering team, ensuring incident resolution, and managing communication with customers about network incidents. The position requires previous experience in a NOC environment and strong communication skills. Join a diverse team committed to making an impact across various sectors.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
• Experience with 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Network Operations Specialist (Previous Relevant Experience Required), Exeter

Join our Engineering Team at Telent and be part of a high-performing group working on complex, critical infrastructure projects that keep the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support teams and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Collaborate with utility companies during power loss issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office.

What We Offer:

A diverse career with opportunities to develop new skills and make an impact across various sectors and roles. We foster an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, creating a workplace where everyone can be themselves and reach their full potential.