Network Operations Regional Coordinator

Community Fibre Limited; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Cycle to work

Flexible WFH policy

Private health cover

Job summary

Community Fibre Limited in London is seeking a Network Operations Fibre Engineering Regional Coordinator to manage and monitor all aspects of field activity, ensuring the team stays organized and efficient in delivering our 5Gbps fibre services.

You will coordinate scheduling and prioritisation of works, support maintenance, optimise field resources, and handle cost reporting for outsourced works. The role requires strong CRM, Excel/Outlook, communication and analytical skills.

Qualifications

• Experience coordinating groups of people in a fast-paced environment.
• Excellent organisational and prioritisation skills with strong attention to detail.
• Strong analytical and problem-solving skills.
• Knowledge of CRM systems.
• Strong IT skills and a good working knowledge of Excel and Outlook.
• Good communication skills (verbal and written) and able to communicate at all levels.
• Some project management support experience would be advantageous.

Responsibilities

• Coordinate scheduling and prioritisation of works within the Network Operations Engineering team.
• Close support and coordination of all Network Operations maintenance activity.
• Optimise utilisation of the Network Operations field engineering team.
• Financial coordination of all charges and fees relating to outsourced works for Network Operations and contractors.
• Serve as an escalation point for peer groups including customer experience and networks.
• Produce and publish routine reports to engineering teams, peer groups and senior management.

Skills

Coordination experience

Organisation skills

Analytical skills

CRM knowledge

Excel & Outlook

Communication skills

Project support

Tools

CRM systems

Job description

Hi there! Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

• We’re the only provider in London offering residential broadband speeds of up to 5Gbps.
• Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
• We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

The Network Operations Fibre Engineering Regional Coordinator will manage and monitor all parts of Network Operations Field activity; ensuring the Field Engineering team are organised, efficient and effective in the use of their time.

What you’ll be doing:

• Coordinate functions relating to the scheduling and prioritisation of works within the Network Operations Engineering team.
• Close support and coordination of all Network Operations maintenance activity.
• Optimise utilisation of the Network Operations field engineering team, in line with departmental objectives.
• Financial coordination of all associated charges and fees relating to outsourced works for Network Operations and associated contractors.
• Serve as an escalation point for peer groups including but not limited to, customer experience and networks.
• Produce and publish routine reports to engineering teams, peer groups and senior management in accordance with current and future business needs.

The experience we’re looking for you to bring:

• Experience coordinating groups of people in a fast-paced environment.
• Excellent organisational and prioritisation skills with strong attention to detail.
• Strong analytical and problem-solving skills.
• Knowledge, and demonstrable experience using CRM systems.
• Strong IT skills and a good working knowledge of Excel and Outlook.
• Good communication skills (both verbal and written) and able to communicate at all levels.
• Some project management support experience would be advantageous.
• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Flexible WFH policy
• Enjoy the perks of Private Health Cover
• You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.