Network Manager

Class Technology Solutions Ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of ICT solutions, Class Technology Solutions Ltd is seeking a Network Manager for client sites in London. The successful candidate will manage IT services, mentor staff, and ensure high-quality technical support, along with competitive benefits including 25 days holiday and a pension scheme.

Benefits

25 days holiday

Company pension scheme

SAGE benefits

SAGE Employee assistance program

Qualifications

• 3 - 4 years experience in an IT Support environment.
• Solid understanding of wired and wireless networks.
• Experience in the education sector is desirable.

Responsibilities

• Ensure consistent IT support service and troubleshoot effectively.
• Oversee training and upskilling of junior staff.
• Maintain and review site systems contingency plans.

Skills

Technical troubleshooting

Problem management

Interpersonal skills

Attention to detail

Education

GCSE Grade 5 or above in Maths and English

A-Level, BTEC, NVQ, or T-Level in a relevant subject

Tools

Microsoft

Cisco

Aruba

Apple

Job description

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Benefits: 25 days holiday, company pension scheme, sage benefits

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK, and are looking for a Network Manager to be based at one of our client sites.

Key tasks and Responsibilities:

• Ensure a consistent IT support service is delivered to the site. Establish and maintain high quality learning facilities and assist in planning their future development.
• Provide overall responsibility for CTS's IT service at the site as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems.
• Provide detailed specialist advice and guidance as required to the client on IT requirements.
• Work with CTS Account Managers to highlight system updates and improvements in line with site longer term plans/strategies.
• Oversea the training and up-skilling of the CTS staff on site.
• Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Manage active network components including switches, routers and firewall.
• Follow processes and tasks described in site/client disaster recovery and maintenance plans.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience.
• With the CTS Account manager and Senior Engineer, maintain and regularly review whole site system contingency plans.
• Follow instructions to test site backup and malware protection procedures. helpdesk and investigated as required.
• Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.

Qualifications and skills:

GCSE Grade 5 or above in Maths and English [CHECK]

A-Level, BTEC, NVQ, or T-Level in a relevant subject

Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.

3 - 4 years experience in an IT Support environment

Solid understanding of wired and wireless networks and devices

Ability to work independently and as part of a team under pressure

Impeccable attention to detail and commitment to quality

Experience in the education sector is desirable.

Technical troubleshooting and problem management skills

Interpersonal skills sufficient to assist non-technical users of IT

Ability to assess and re-prioritise workloads when circumstances or demands change

Ability to take the initiative when necessary

Competitive salary and benefits package

Opportunity to work on diverse and challenging projects

Company Pension scheme

25 days annual leave (not including Bank Holidays) increasing with length of service

SAGE Employee benefits

SAGE Employee assistance program

If you are interested in this role and would like to find out more, we would love to hear from you!