Network Engineer

Sharp Brains; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sharp Brains in London seeks a Network Support Engineer to join the on-site team, working five days a week to monitor networks and uphold security standards. You will handle helpdesk tickets, visit clients, and resolve connectivity issues while installing and maintaining routers, switches, and servers.

The role requires a Bachelor's degree in CS/IT or Networking, solid knowledge of TCP/IP, DNS, Microsoft desktops, and strong customer service, with CCNA/CCNP/Cisco certifications preferred.

Qualifications

• Bachelor’s Degree in CS/IT or Networking preferred.
• On-site client visits and helpdesk support experience.
• Proficient with installation/configuration of routers and switches.
• Experience with Windows desktops and basic network troubleshooting.
• Familiar with SLA adherence and customer service expectations.

Responsibilities

• The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
• Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
• Installation/Configuration of Routers and Switches.
• Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
• Handling customer enquiries and support issues using a ticketing system
• Proactive network monitoring of alarms via monitoring tools
• Ensuring SLA’s are not breached
• Escalation of faults/outages, taking action to restore services

Skills

Networking principles

DNS knowledge

TCP/IP knowledge

Customer service

Microsoft desktops

Work under pressure

Education

Bachelor’s degree in CS/IT

Networking degree preferred

CCNA

CCNP

CISCO

Job description

Role Required: 5 days per week, 8 hours daily on-site support

Contract: B2B – 1 year

Location: London, UK

Language Required: Fluent Local & English B2

Start Date: ASAP

Objectives of this Role:

Level 1 Network Support Engineer will monitor the networks and ensure security standards are met. Network Engineers will also be responsible for troubleshooting and fixing problems.

Job Description for Network Support Engineer:

• The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
• Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
• Installation/Configuration of Routers and Switches.
• Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
• Handling customer enquiries and support issues using a ticketing system
• Proactive network monitoring of alarms via monitoring tools
• Ensuring SLA’s are not breached
• Escalation of faults/outages, taking action to restore services

Education:

Bachelor’s Degree in Computer Science or IT related field or Networking is preferred

Other Skills:

• Solid understanding of Microsoft Desktops
• Awareness of networking principles and technologies
• High level of customer service
• General networking, TCP/IP principles & DNS knowledge
• Flexible approach to work with the ability to work effectively under pressure

Certification:

• CCNA
• CISCO
• CCNP

Alternative Titles:

• Network architect.
• Wireless network engineer.
• Telecommunications manager or specialist.