Network Delivery Team Leader

TN United Kingdom; Harrogate; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading managed service provider in Harrogate is seeking a Network Delivery Team Leader to manage a team of engineers delivering network and security services. This hybrid role involves overseeing deployments, ensuring customer satisfaction, and leading strategic initiatives. The ideal candidate will have significant experience in a technical role and possess strong leadership skills.

Qualifications

• Proven experience managing technical teams.
• Strong technical knowledge of networks and security.
• Minimum 5 years in a senior technical role within a managed service environment.

Responsibilities

• Lead a team of network and security project engineers.
• Oversee network-related deployments including SDWAN, WAN, LAN, MPLS.
• Ensure high-quality service delivery and business viability.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Organizational skills

Self-motivated

Education

CCNP certification

Tools

Office 365

Job description

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Job Details: Network Delivery Team Leader

Full details of the job.

Vacancy Details

• Vacancy Name: Network Delivery Team Leader
• Vacancy No: VN537
• Employment Type: Full-Time
• Location: Harrogate
• Type of Vacancy: Permanent

Job Description

REDCENTRIC

Network Delivery Team Lead

DEPARTMENT: Project Delivery

TEAM: Engineering

LOCATION: Hybrid (2 days Harrogate, 3 days remote)

REPORTS TO: Head of Engineering

VERSION & DATE: V4.0 08/05/25

About Redcentric

Redcentric is a leading managed service provider with a comprehensive portfolio covering Connectivity, Cloud, and Collaboration, delivered by highly skilled UK-based teams. With revenues over £100 million and over 500 employees, we serve more than 2000 customers across the UK. We focus on modern IT challenges, providing services in application, collaboration, infrastructure, network, and security. Learn more at www.redcentricplc.com

Job Overview

The Network Delivery Team Lead role combines management and technical responsibilities, leading a team of network and security project engineers responsible for delivering new or modified services. You will oversee and execute all network-related deployments including SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS, and Cloud Services. Additionally, you will support bid and solutions teams with tenders and proposals.

Key Responsibilities

• Customer Satisfaction: Ensure high-quality service delivery and business viability, fostering trust with clients.
• Leadership: Motivate, mentor, and coach team members; support in setting priorities and resolving conflicts; engage stakeholders; build consensus for quality service delivery.
• Resource Management: Ensure adequate resources; communicate roles and expectations; support professional development; conduct performance reviews and KPI monitoring.

• Quality Assurance: Govern technical quality of projects in line with standards, contracts, and ISO accreditation.
• Initiate & Deliver: Assist in designing, planning, and implementing strategic initiatives, policies, and continuous improvement efforts.
• Escalation & Communication: Manage escalations, support resolution, and ensure accurate reporting.
• Wellbeing & Development: Assess workload risks, support colleagues, and promote innovation and training.

Line Management Responsibilities

• Define team goals, plan activities, manage finances, and resources.
• Motivate, mentor, and conduct performance appraisals.
• Set standards, manage attendance, and ensure team performance aligns with business objectives.

Person Specification

The ideal candidate will be enthusiastic, results-driven, and possess:

• Excellent communication skills
• Professional, positive, and confident demeanor
• Proven experience managing technical teams
• Strong technical knowledge of networks and security
• Customer service experience and troubleshooting skills
• Self-motivated and able to work under pressure
• Attention to detail and organizational skills
• Proficiency in Office 365

Preferred qualifications and experience include:

• Minimum 5 years in a senior technical role within a managed service environment
• Experience with SDWAN, WAN, LAN, Firewalls, MPLS, Wi-Fi, VOIP, IAAS, and Cloud services
• CCNP certification in relevant areas
• Experience with MPLS, VPNs, BGP, OSPF, QoS across multiple vendors

Hours of Work

Standard hours are Monday-Thursday 9:00-17:30 (with 1-hour lunch), and Friday 9:00-15:30. Hybrid work arrangement with two days in Harrogate office (typically Monday and Wednesday) and three days remote.