Network Delivery and Governance Lead

Aviva; Bristol; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

An established industry player is seeking a Network Delivery and Governance Lead to drive significant transformations in network operations. This pivotal senior role involves governing ITIL processes, managing risks, and leading a dynamic team. You'll have the opportunity to oversee critical processes and make a real impact on the organization’s success. With a focus on continuous improvement and strategic initiatives, this role is perfect for proactive individuals with a strong leadership background. Join a company that values your contributions and offers a supportive environment for professional growth.

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Discount on Aviva products

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Well-being support

Qualifications

• Extensive experience in managing network operations with a focus on ITIL.
• Proven track record in leading service ownership roles.

Responsibilities

• Oversee service delivery and continuous improvement initiatives.
• Manage risks and represent operations in supplier meetings.

Skills

Management of network operations

ITIL processes

Service ownership

Risk management

Project delivery

Job description

Network Delivery and Governance Lead

Salary: National circa £75,000 / London circa £100,000

This role is perfect for a seasoned professional who thrives on driving significant transformations and has a passion for network operations. If you are someone who enjoys taking ownership, leading strategic initiatives, and influencing the future direction of an organization, this position offers an exciting opportunity. You will have the chance to work with a dynamic team, oversee critical processes, and make a real impact on the company's success. This role is ideal for someone who is proactive, detail-oriented, and has a strong track record of leadership and management in network operations.

A bit about the job:

This senior role within the Aviva network team is pivotal in governing ITIL processes delivered by our network support partner, with a particular emphasis on Lifecycle Management. The role also includes responsibility for BAU delivery activities, ensuring that requirements are met, processes are continually improved, and team efforts are prioritized to drive significant transformations within the organization.

• Define and govern network service structures to align with business and user priorities
• Oversee service delivery, documentation, monitoring, and continuous improvement initiatives
• Validate and interpret supplier data to support informed decision-making
• Manage risks, represent operations in supplier meetings, and ensure clear stakeholder communication
• Lead team delivery activities and provide line management for the Network Delivery Manager

Skills and experience we’re looking for:

• Extensive experience in managing network operations, including Lifecycle Management, with a deep understanding of ITIL processes and their application
• Proven track record of leading service ownership roles, ensuring services are clearly defined, documented, and continuously improved
• Experience representing network operations, effectively communicating updates and enhancements to stakeholders, and ensuring timely implementation of improvements
• Strong experience in identifying, documenting, and managing risks to conclusion and managing Business Controls
• Experience delivering multiple complex projects simultaneously, taking responsibility for timely delivery

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• National salary circa £75,000, London salary circa £100,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 12% (E grade) of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on 07353 138456 or send an email to [e-mail]