Network & Data Centre Engineer

Surrey; Guildford; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

32 days holiday + Bank Holidays

Pension 14.5%

On-site facilities

Job summary

The University of Surrey is seeking a Network & Data Centre Engineer on a fixed-term basis within the IT Services Network Services team. The post holder will provide day-to-day operational support for the University's network, voice and data centre services.

Working to established procedures, you will monitor services, respond to alerts, undertake approved maintenance and standard changes, and keep records accurate.

Qualifications

• Experience with network and data centre technologies.
• Ability to monitor, troubleshoot and resolve routine incidents.
• Knowledge of change control and documentation practices.

Responsibilities

• Monitor network, voice and data centre services and respond to alerts to maintain availability.
• Install, configure and maintain network and data centre equipment per approved designs and procedures.
• Diagnose and resolve routine incidents and service requests using established procedures, escalating when needed.
• Carry out approved standard changes and maintenance with minimal disruption.
• Maintain accurate technical records, diagrams and inventories.

Skills

Network monitoring

Incident diagnosis

Change management

Documentation

Tools

Switches & Routers

Data centre equipment

Job description

As part of an exciting digital transformation, the University of Surrey is seeking a Network & Data Centre Engineer on a fixed-term basis.
Operating as part of the Network Services team within IT Services the post holder will provide day-to-day operational support for the University's network, voice and data centre services.
We value, empower and support every member of staff to get the best out of your unique talents, so you'll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities:

Working within established procedures and under the general direction of more senior colleagues, you will monitor services, respond to alerts and support requests, undertake approved maintenance and standard changes, and keep operational records accurate and up to date.
The role uses detailed practical knowledge of established network and data centre technologies to diagnose and resolve routine and moderately complex issues, escalating unusual, high-risk or unresolved matters appropriately.

Responsibilities include:

• Monitor network, voice and data centre services, respond to system alerts and recorded requests, and take appropriate action so that service availability and performance are maintained
• Install, configure and maintain network and data centre equipment, including switches, routers, wireless access points, structured cabling, racks and associated infrastructure, in accordance with approved designs, procedures and change controls
• Diagnose and resolve routine and moderately complex incidents and service requests using documented procedures, technical knowledge and established precedents, escalating unusual, high-risk or unresolved issues to senior colleagues.
• Carry out approved standard changes, maintenance and testing, coordinating activities with colleagues, customers and suppliers so that work is completed safely and with minimal disruption.
• Maintain accurate technical and operational records, including network diagrams, equipment inventories, configurations, support notes and standard operating procedures.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University's strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.
It's a vibrant and exciting time to join a great and well-respected team at the heart of the University's strategic plans.

What's in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.
Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.
Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Market leading Pension
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Access to on site leisure facilities at discounted rates

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.