Network and Customer Service Technician (2724)

TN United Kingdom; Exeter; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Network and Customer Service Technician to join their team in Exeter. This full-time role offers a competitive salary and a tailored progression scheme aimed at advancing your career in the water industry. You will be responsible for maintaining the water supply network, ensuring customer satisfaction, and collaborating with various teams to deliver efficient services. With generous benefits, including flexible leave options and employee share schemes, this is an excellent opportunity for those passionate about customer service and operational excellence.

Benefits

Generous holiday

Flexible leave options

Bike schemes

Free parking

Parental leave

Employee share schemes

Wellbeing programs

Discounts

Bonuses

Pension

Qualifications

• Five GCSEs (or equivalent) at grades A-C, including Maths and English.
• Full clean UK Drivers Licence.

Responsibilities

• Maintain good relations with customers, handling queries and complaints.
• Perform maintenance and repair of network assets to prevent interruptions.
• Collaborate with teams for planned and reactive maintenance activities.

Skills

Customer Service

Network Maintenance

Problem Solving

Communication

Education

Five GCSEs at grades A-C including Maths and English

ONC / City and Guilds or NVQ in water networks

Tools

MS Office

Job description

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Network and Customer Service Technician (2724), Exeter

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Client:

South West Water

Location:

Exeter, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

8b158cae1a95

Job Views:

14

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

At South West Water, we believe that the strongest businesses are built on solid, stable foundations, with a vision and culture that foster change, improvement, and innovation. We are responsible for providing reliable, efficient, high-quality drinking water and wastewater services for the South West. Our ambitions include reaching net-zero by 2030, and partnering with Wildlife Trusts, National Parks, and local entities to ensure a better future. Join a diverse team where opportunities flow and ideas are welcomed, #JustAddWater.

Are you seeking a fulfilling opportunity to utilize your skills and experience in a collaborative environment? Are you passionate about upholding company values and delivering exceptional customer service?

We are excited to offer a career opportunity for a Network and Customer Service Technician based in Exeter. This is a 37-hour per week, full-time permanent role with a competitive salary of £26,926 - £29,268 per annum (DOE). Support for development includes a Networks & Leakage progression scheme, with potential earnings up to £33,950 per annum, plus overtime, a company van, and rewards.

About the role: As a Water Network and Customer Service Technician, you will provide dedicated network operation and maintenance services, resolving customer contacts efficiently, and supporting partners to deliver repairs safely, cost-effectively, and innovatively. Collaboration with the Drinking Water Services team is essential to maintain and record the water supply network. The role involves participating in rota standby and flexible working arrangements.

Progression Scheme: The package includes a tailored progression scheme with qualifications, skills, and experiences aimed at advancing to a Level 3 Diploma in Water Operations or Management. The company covers £7,280 of training costs for industry-recognized qualifications, supporting career growth within the water industry.

What you’ll be doing:

1. Maintain good relations with customers, authorities, and colleagues, handling queries and complaints to resolution.
2. Perform maintenance and repair of network assets to prevent or minimize supply interruptions and water quality issues, recording all actions and assessments.
3. Work diligently to prevent Supply Interruption events, implementing mitigations, safe zoning, and alternative water supply technologies.
4. Operate the network to ensure safe water provision, complying with quality regulations and maintaining customer confidence.
5. Collaborate with teams, partners, and contractors for planned and reactive maintenance activities, including various network repairs and installations.

What we are looking for:

Essentials

• Five GCSEs (or equivalent) at grades A-C, including Maths and English
• Full clean UK Drivers Licence

Desirables

• ONC / City and Guilds or NVQ in water networks
• Streetworks qualified, with NRSWA units 2 & 10
• Relevant water distribution experience
• Technical understanding of hydraulic water systems or similar experience
• Experience with standby rotations and urgent operational responses
• Knowledge of MS Office and computerised systems

What's in it for you:

We offer a range of benefits including generous holiday, flexible leave options, bike schemes, free parking, parental leave, employee share schemes, wellbeing programs, discounts, bonuses, pension, and more.

Closing Date: 9th May 2025

If interested, apply now to join as our Network and Customer Service Technician. The successful candidate will undergo a DBS check.

Be yourself, we like it that way. We promote a culture of belonging, inclusion, and diversity, reflecting our communities. We value and celebrate everyone's uniqueness.

Our core values:

• Be Rock Solid - Build trust and reliability.
• Be You - Bring your best every day, be authentic.
• Be the Future - Embrace change, drive progress, own challenges.