IT Technician

TN United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT Technician to support technology in a vibrant school environment. This full-time position involves providing essential IT support, maintaining systems, and ensuring a secure and efficient IT infrastructure. You will contribute to the school's IT strategy while engaging with staff and students to enhance their learning experience. With flexible working conditions and opportunities for professional development, this role offers a chance to make a significant impact in the educational sector. If you're passionate about technology and education, this is the perfect opportunity for you.

Benefits

25 days holiday including bank holidays

Flexible working conditions

Other benefits discussed at interview stage

Qualifications

• Experience in supporting IT infrastructure in an educational environment.
• Ability to maintain and develop IT hardware and software resources.

Responsibilities

• Provide 1st & 2nd Line Support for IT issues across the school.
• Manage asset registers and oversee security and backup procedures.

Skills

Diagnostic and Troubleshooting skills

Active Directory

Group Policy

DNS & DHCP knowledge

Strong communication skills

Ability to engage with end users

Education

MCSA (Microsoft Certified Solutions Associate)

Relevant technical qualifications

Tools

Windows Server

Windows Desktop Environments

3CX Phone Systems

SCCM / MECM

Microsoft 365

SharePoint

Exchange Online

OneDrive

Job description

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IT Technician required in a School based in Exeter. To support in delivering, maintaining and supporting technology across the school. You will be required to work to high standards of safety and accountability to ensure all IT related services operate effectively with the minimum risk of downtime. You will play a key part of the IT strategy group to develop the schools IT systems.

This role is full time, all year-round permanent position working Monday to Friday 8am-16:30pm in term time and 8am-15:30 in school holidays as well as X5 Saturday Events across the year and 3 after school events. Flexible working conditions also considered.

Position Overview

• Reporting to the school business manager, contributing to the operation of IT Services to support teaching, learning & business functions across the school
• Providing 1st & 2nd Line Support for more complex requests and issues across the school performing diagnoses procedures on hardware & applications
• Support, assist and train all staff and students when required
• Create and manage the schools asset registers of all hardware and software
• Oversee the procedures relating to security, backup, disaster recovery and acceptable use
• Support, maintain, develop & deploy all IT Hardware and software resources without exception
• Actively maintain & monitor the anti-virus / anti-malware provision and overall security of the IT systems
• Support of active network appliances including switches, routers and Firewalls
• Responsible for the operation of the Service desk
• Support the installation of additional servers and upgrading of the network operating systems
• Secure and protect sensitive school data
• To support marketing events, outside of normal working hours

Position Requirements

• Relevant technical qualifications around Windows Server & Windows Desktop Environments (MCSA is desirable)
• Diagnostic and Troubleshooting skills
• Active Directory, Group Policy, DNS & DHCP knowledge
• 3CX Phone Systems – Advantage
• SCCM / MECM Knowledge
• Microsoft 365 & Sharepoint
• Exchange Online & OneDrive
• Strong communication skills and the ability to understand quickly & resolve issues
• Ability to engage with end users to support the school’s IT infrastructure
• Working knowledge of effective service management methodologies (ITIL, Cyber Essentials or Similar)

Position Remuneration

• Monday to Friday 8am – 16:30pm in term (hour for lunch)
• Monday to Friday 8am – 15:30pm in school holidays
• 25 days holiday including bank holidays
• Other benefits discussed at interview stage