Network Analyst

Transaction Network Services; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading technology company, Transaction Network Services, as a key member of the global network support team. This role involves providing critical operational support for the TNS Payments network, ensuring service availability and effective incident management while collaborating with various teams. Ideal candidates will possess strong analytical skills and experience in technical support, thriving in a dynamic and exciting environment.

Qualifications

• Experience monitoring and managing a network.
• Knowledge of IP routing protocols such as BGP, EIGRP, OSPF.
• Familiarity with Cisco routers and switches.

Responsibilities

• Monitor and manage the Global TNS Payments network.
• Resolve tickets promptly and escalate as necessary.
• Engage with third-party organizations during incidents.

Skills

Network monitoring

Analytical fault-finding

Effective communication

Organizational skills

Education

Experience in Technical Support or Network Operations environment

Tools

SolarWinds

Splunk

TCPDump

Wireshark

Remedy

Salesforce

Job description

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An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of TNS’ global network support function. You will be part of an operations support team providing first line support, partner escalation, and incident management across the TNS network. You will be responsible for monitoring and supporting our global payments network, ensuring high availability, timely resolutions, and quality assurance for customers.

Responsibilities

Working closely with your peers, you will help resolve a diverse range of incidents to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts), providing 24/7/365 operational support, your responsibilities include:

1. Monitoring and managing the Global TNS Payments network.
2. Monitoring network connectivity and performance, logging all service incidents.
3. Monitoring and troubleshooting Linux servers hosting payment application tools.
4. Monitoring and troubleshooting the IP network supporting the payments service, focusing on customer and partner connectivity.
5. Resolving assigned tickets promptly, escalating and communicating updates throughout the incident lifecycle.
6. Engaging with and managing third-party organizations during service incidents.
7. Conducting post-incident impact analysis and support.
8. Supporting change management activities.
9. Collaborating with internal technical support groups to manage ongoing incidents.

Qualifications

• Experience with ticketing systems like Remedy or Salesforce.
• Knowledge of network monitoring/event management tools such as SolarWinds, Splunk, or Thousand Eyes.
• Experience with Linux OS and command line interface.
• Familiarity with Cisco routers and switches for fault diagnosis.
• Understanding of IP routing protocols like BGP, EIGRP, OSPF, and protocols like VPN and IPSEC.
• Strong analytical fault-finding skills.
• Tenacity and curiosity in troubleshooting and corrective actions.
• Good organizational and time management skills.
• Ability to work under pressure.
• Effective communication skills with local and remote teams.
• Experience in a Technical Support or Network Operations environment.

Desirable Skills

• ITIL knowledge or certification.
• Packet capturing skills using TCPDump or Wireshark.
• Experience with Fortinet products, SDWAN, AWS, Azure, and monitoring tools like Netreo.

If you are passionate about technology, personal growth, and opportunities, discover what TNS can offer!

TNS is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.