Nespresso - Full Time Coffee Specialist

The Learning Shop; United Kingdom; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Learning Shop is recruiting a Full Coffee Specialist to join the Nespresso boutique at Bluewater Shopping Centre. You will deliver premium customer service and contribute to boutique performance, acting as a passionate brand ambassador for Nespresso.

We are seeking confident, charismatic individuals with strong communication and interpersonal skills who can tailor the customer journey from greeting to sale and support the team in delivering an exceptional brand experience.

Qualifications

• Experience in customer service and sales within retail
• Ability to deliver premium customer experience
• Strong communication and interpersonal skills

Responsibilities

• Ensuring a premium customer experience through exceptional service and boutique performance
• Welcoming customers to the boutique and adapting to meet their needs
• Being a proud and passionate brand ambassador of Nespresso

Skills

Customer service

Retail sales

Brand ambassador

Job description

We are currently looking to recruit Full Coffee Specialists.

Position Summary

We’re looking for a dedicated and driven Sales Assistant, to join our Nespresso boutique in Bluewater Shopping Centre. If you can demonstrate a strong understanding of the retail and competitive environment in which the Nespresso business operates, you could contribute to the growing success of the brand.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year‑on‑year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

A day in the life of a Retail Sales Assistant...

• Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
• Welcoming customers to the boutique and adapting to meet their needs.
• Being a proud and passionate brand ambassador of Nespresso.

Take responsibility, show motivation and in return you can expect great opportunities.

About The Applicant:

What will make you successful

We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. Whether customers want an intense Ristretto or a fruity cup of Vivalto, you’ll be on hand to deliver service‑oriented sales and promote our unique brand experience.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:

• Ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
• Experience is desirable within the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill‑set or those that consider themselves to be able to deliver the customer journey to the highest standard.
• Basic understanding of retail sector needs and environment.
• Strong willingness to adapt and embrace change in the ever changing retail environment.
• Passion for people and desire to be a part of a customer centric culture.