Housing Coach - Single Homelessness Prevention Service

Ygam; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with 8.5% employer

28 days annual leave (pro rata)

Wellbeing Leave

Interest free travel loans

Cycle to work

Deposit to secure tenancy

Job summary

Crisis is the national charity for people experiencing homelessness. The SHPS Housing Coach role supports individuals to source affordable private rented sector accommodation and address barriers to sustaining tenancies.

You will work with landlords, agencies and authorities to achieve the best outcomes, manage caseloads, and contribute to Crisis’s mission to end homelessness. The position is based on-site at Crisis Skylight Brent.

Qualifications

• Experience working to prevent or relieve homelessness.
• Ability to assess and address barriers to obtaining housing.
• Strong liaison and negotiation with landlords and agencies.
• Excellent interpersonal and administrative skills.

Responsibilities

• Source affordable, suitable private rented sector accommodation for individuals.
• Support clients to address barriers to achieving goals and ending homelessness.
• Liaise with landlords, accommodation providers, local authorities and DWP.
• Manage a client caseload and coordinate with relevant agencies.
• Deliver a range of interventions with a proactive, solution-focused approach.
• Uphold dignity and follow best practice to end homelessness.

Skills

Housing experience

Assessments

Liaison with landlords

Interpersonal skills

Administrative skills

Job description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Join the Single Homeless Prevention Service (SHPS) team - a team that won first prize at the London Homelessness Awards for 2025 - as a Housing Coach, preventing and relieving homelessness of local people by finding sustainable solutions in the private rented sector.

Location: Crisis Skylight Brent,1-2, Bank Buildings, High St, NW10 4LT (Harlesden) on site and local community settings

Contract: Six months fixed term contract

About the role

As a SHPS Housing Coach you will be working with individuals to prevent or relieve homelessness by sourcing affordable, suitable and sustainable private rented sector accommodation. You will also help individuals to address any other support needs they may have which are a barrier to achieving their goals and ending their homelessness by linking them with relevant agencies. This role requires skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

To be successful in this role you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:

• Supporting people to prevent and relieve homelessness (through assessments, housing people, negotiating with landlords, advice and support to sustain tenancies)
• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing around housing.
• Ability to work in a fast-paced and results focused environment.
• Liaising and negotiating with a range of stakeholders effectively to achieve the best possible outcome for the people you work with (landlords, accommodation providers, local authorities, DWP, etc.).
• Actively contribute to sourcing suitable and affordable accommodation
• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.
• You are pro-active and adaptable, uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better.

We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Closing date: Sunday 22 November 2026 at 23:55

Interview date and location: Monday 30 November or Tuesday 1 December in-person at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT

Interview process: Competency-based interview and Interview task

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences