Neighbourhood Team Manager

PA Housing; Walton-on-Thames; Hybrid; GBP 50,000 - 53,000; Full time

Benefits offered by this job

Health cash plans

Annual leave

Car leasing

Hybrid working

Nine-day fortnight

Job summary

PA Housing is seeking an experienced Neighbourhood Team Manager to lead neighbourhood services across our Surrey region. You’ll coach a team of Neighbourhood Coordinators to deliver responsive, customer‑focused services that improve communities.

This permanent role, based at Case House, Surrey, offers a salary of £50,426 rising to £52,569 after probation, plus benefits and hybrid working. You’ll work with residents, contractors and partners to put residents at the heart of decisions.

Qualifications

• Experience leading a neighbourhood or housing team.
• Strong leadership and coaching skills.
• Experience in housing management and neighbourhood services.
• Ability to manage contracts and monitor performance.

Responsibilities

• Lead and inspire a team of Neighbourhood Coordinators to deliver local services.
• Build proactive neighbourhood presence and strong relationships with residents and communities.
• Monitor team performance and service standards, identifying opportunities to improve customer experience.
• Support and empower teams to take ownership of local issues and make decisions.
• Build partnerships with internal teams, contractors, local authorities, and community organisations.
• Attend community meetings and be a key contact for residents and stakeholders.
• Oversee low level tenancy management activity including tenancy visits and audits.
• Support the management of low level anti social behaviour cases with specialist teams.
• Lead contractor review meetings for services such as grounds maintenance and cleaning.
• Manage stage one complaints and use customer feedback to drive improvements.
• Support responses to MPs, Councillors, and Housing Ombudsman enquiries.

Skills

Leadership

People management

Customer focus

Stakeholder engagement

Coaching

Job description

Salary: £50,426 per annum, rising to £52,569 after probation

Location: Case House - Surrey

Employment type: Permanent

Additional role requirements:

DBS Check

Full UK Driving License and access to vehicle for travel

Do you enjoy leading teams, building strong communities, and making a real difference for residents?

We’re looking for an experienced and people focused Neighbourhood Team Manager to join PA Housing. This is an exciting leadership role where you’ll oversee the delivery of neighbourhood services within your region, supporting teams to deliver visible, responsive, and customer focused services that help communities thrive.

You’ll lead by example, creating a culture built on accountability, ownership, and community engagement. Working closely with residents, colleagues, contractors, and local partners, you’ll help shape services that respond to the changing needs of our communities and ensure residents remain at the heart of decision making.

This is more than a housing management role. It is an opportunity to lead positive change, improve services, and create neighbourhoods where people feel safe, connected, and proud to live.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Lead, coach, and inspire a team of Neighbourhood Coordinators to deliver excellent local services
• Create a visible and proactive neighbourhood presence, building strong relationships with residents and communities
• Monitor team performance and service standards, identifying opportunities to improve customer experience and operational delivery
• Support and empower teams to take ownership of local issues and make decisions that positively impact communities
• Build strong partnerships with internal teams, contractors, local authorities, and community organisations
• Attend community meetings and local events, acting as a key contact for residents and stakeholders
• Oversee low level tenancy management activity including tenancy visits, tenancy audits, and iPeeps to ensure they are completed to a high standard
• Support the management of low level anti social behaviour cases and work closely with specialist teams when escalation is required
• Lead contractor review meetings for services such as grounds maintenance and cleaning, ensuring residents receive high quality services
• Manage stage one complaints and use customer feedback to drive service improvements
• Support responses to MP, Councillor, and Housing Ombudsman enquiries where required
• Monitor local budgets and community engagement spend to ensure value for money
• Encourage innovation and challenge traditional approaches to improve neighbourhood services

What we’re looking for:

We’d love to hear from you if you:

• Have experience managing a customer focused housing or neighbourhood team
• Have strong leadership skills and enjoy coaching and developing others
• Understand housing management and neighbourhood services, including relevant legislation and best practice
• Are confident building relationships with residents, contractors, and external partners
• Have experience managing performance, service improvement, and customer satisfaction
• Are comfortable handling complaints and resolving complex issues professionally
• Have strong communication and influencing skills
• Can analyse performance information and use insight to improve services
• Understand contract management and monitoring contractor performance
• Are organised, proactive, and able to manage competing priorities effectively
• Bring a positive, collaborative, and community focused approach to leadership

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.